• Acted as company administrator for FHA and HUD systems.• Completed Underwriting training program and obtained direct endorsement approval.• Managed company's impaired asset portfolios.• Trained new underwriting staff on performing in-depth appraisal / collateral reviews to meet USPAP and FHA guidelines.• Worked closely with accounting department.• Developed strategies to mitigate and cure impaired loans to prevent losses and maximize recovery.• Responsible for underwriting impaired loans undergoing refinance.• Collaborated with Risk and Legal departments to remain within compliance on loan resolution.• Partnered with relevant departments to identify gaps in policies and procedures.• Prepared regular reports and forecasts pertaining to dispositions of individual Impaired loans as well as impaired asset portfolios.• Provided exceptional customer service to senior borrowers while remedying their loans.• Lead standing meetings with executive leadership to relay trending issues, reoccurring findings, and successful resolutions.• Worked Jointly with the CFO on repurchases and refinances.• Analyzed credit data and financial statements to determine degree of risk involved in extending credit and lending money.• Analyzed data to verify information and check for fraud.

• Subject matter expert of FHA and proprietary condo products, requirements, guidelines, exceptions, etc.• Maintained an active pipeline of 20-45 condo submissions by staying within the 48 hr service level agreement.• Completed in-depth reviews of required condo documentation (CC&Rs, financial documents, recorded legal docs., etc.)• Managed department expenses through partnership with AAG's accounting Dept.• Utilized basic accounting principles to review HOA financial documentation.• Pulled reporting to ensure personal monthly goals are being met.• Demonstrated exceptional written and verbal communication with internal staff and external customers.• Partners with HUD directly to ensure the company is adhering to and enforcing proper guidelines.• Works independently while prioritizing rush requests, urgent reviews, and questions from internal team members.• Partnered with management to assist in creating new SharePoint Portal.• Attended HUD training sessions at the home ownership center.• Implemented strategies to address and resolve variety of issues and problems.• Focused on learning new skills and staying updated with industry changes.

• Oversaw workflow and file management of 10 team members.• Built and maintained relationships with vendors and other external contacts.• Utilized daily reporting to properly manage large pipelines.• Developed updated appraisal audit process that is still in effect today.• Handled escalated file issues for internal/external team members.• Partnered with management on implementing training processes.• Revamped and managed the Appraisal rebuttal process.• Lead weekly meetings with Underwriting Management to ensure optimum synergy.• Attended HUD training sessions at the home ownership center.• Subject matter expert of FHA appraisal and general HUD guidelines.• Guided business in improving processes by analyzing results.• Proposed system features and requirements that satisfied business objectives and initiatives.• Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.

• Maintained a pipeline of 200-300 loan files.• Partnered with underwriting and processing to ensure timely resolution on all files.• Performed in-depth audits of all appraisal products.• Researched and validated appraisal reconsideration of value requests.• Participated in ongoing training to enhance own job skills and knowledge.• Mentored employees in complex issue resolution and drafted scripts for addressing common challenges.• Identified support issues and initiated actions for resolution.

• Placed timely orders for all appraisal related products.• Maintained a pipeline of 200 loan files.• Placed timely orders for appraisal corrections being requested by the underwriting team.• Acted as customer service liaison between internal/external customers.• Performed timely follow ups on appraisal order status.• Resolved escalated complaints and answered questions regarding policies and procedures.• Troubleshot minor problems and reported large technical issues.

• Performed daily clerical tasks such as answering phones, responding to emails in a timely manner, filing, faxing, scheduling appointments, etc.• Conducted contract signing for purchased vehicles.• Ordered office supplies.• Streamlined administrative procedures to improve workflow and efficiency.• Maintained calendars and schedules to set appointments for management.• Served as primary point of contact for facilitating operational and administrative inquiries.

• Provided exceptional customer service to club members.• Processed photo orders in a timely manner to ensure 1 hr. service level agreement.• Orders department supplies.• Utilized computer software for uploading digital images from storage devices.• Maintained printing equipment by filling processing machines with printing and developing solutions.• Reviewed computer-processed digital images for quality.• Operated scanners and related computer equipment to digitize negatives, photographic prints and other images.