As an Operations Manager at Cynthia Britt, Inc., I orchestrate daily production operations and supplier communications. My role focuses on cross-functional collaboration, bridging sales, marketing, and production teams to enhance customer satisfaction.My responsibilities extend to digital marketing and online presence management. I craft engaging social media content, curate monthly content calendars, and foster client engagement across multiple platforms. Additionally, I contribute to website maintenance, managing product photography, comprehensive image databases, and a website redesign to create a visually appealing and user-friendly online presence.This multifaceted role allows me to leverage my skills in operations management, cross-functional collaboration, and digital marketing to drive business growth and enhance customer experience in the luxury jewelry sector.

Gabby's Nice Things is a small business specializing handmade body butter.

Robin Powered, Inc. is a leading hybrid workplace experience platform backed by tech-first VCs. As a Product & UX Operations Manager, I streamlined tech stack management and onboarding processes, optimizing operational efficiency for Product & Design teams.I was also responsible for fostering alignment between Go to Market and Product teams to ensure a holistic approach for an improved customer experience. This included establishing a quarterly feedback process between Marketing, Sales, CS, and Support and operationalizing the product feedback loop.Within this role, I served as Chief of Staff to the VP of Product, providing support in strategic planning, decision-making, and the execution of special projects.

As a Customer Success Manager, I successfully managed a portfolio of 100+ accounts, totaling over $1M in annual revenue, and maintained an impressive retention rate of over 85% during the renewals cycle. I led the onboarding process of our most complex customers, advising them on transitioning to a hybrid work model and delivering internal software trainings for employees. I fostered cross-functional collaboration with Product and Marketing teams, contributing to customer feedback initiatives, product requests, case studies, and promotional campaigns. Utilizing customer usage data, I identified upsell opportunities, which led to a significant increase in revenue growth.

HubSpot is the CRM platform that's built for scaling companies. As a Channel Consultant on the Agency Partner Team, I serve as the primary account manager for the success of 500 agency clients. Deftly navigating case escalations and software outages, as well as contract negotiation and renewal of services. Thorough understanding of HubSpot internal Order Management, Accounts Receivables, Billing and Collections processes as it relates to customer inquiries and knowledge around technical troubleshooting and front-line support routing.I help our agencies and their customers grow better within my role and I am passionate about doing the same for my colleagues within the organization by way of Diversity and Inclusion. I am currently training to become an UpStander trainer to lead sessions with the Customer Success Organization by the end of 2019.

Created and managed the social media accounts and graduate blogs for the AS&E Graduate community that are used to aide in recruitment efforts and community buildingCollaborated with the Communications department on Graduate Admissions marketing materialsProficient in Slate, a comprehensive CRM used for application and data management Provided research and data support for departments as well as the Dean's offices in the Graduate School of Arts & Sciences and School of Engineering Assisted in the creation of graduate program virtual information sessions using the WebEx platform and directly offer training and support to participating departments Developed an internal graduate tour manual and serve as point tour guide for departmental open houses

Assisted with processing payments for vendors, performers, DJs, artists, and speakers and provide reconciliations and reimbursements for over 300 student groupsAided in reviewing contracts to ensure all financial terms were paid out according to contract Supported day to day operations in office including filing, tracking down outstanding payments, and keeping record of paper work coming into the office

Grip The Mat (GTM) organizes local pop-up yoga events that bring together a community based on focused movement, mindfulness, and having a good time. As a Production Assistant I assisted in the planning and day of management of events which included set up and breakdown, sharing of promotional content on social media, managing participating vendors, as well as providing customer service to event attendees.

Worked as a Resident Tutor for the ABC Strath Haven that tutored and assisted Scholars with individual studies Supported Resident Director in management of house and ensured Scholars abide by provisions of the Student Handbook

Analyzed, designed and implemented compensation and performance management systems with Principal ConsultantDesigned and facilitated customized training and development workshops grounded in the ethos of Emotional IntelligenceDelivered actionable insights on increasing work place productivity to client

Planned overnight diversity recruitment event for 260 prospective high school seniors in the fall and an admitted students event for over 500 students in the spring with Admissions teamAssisted with website research and content developmentConducted interviews for future interns

Assisted with the implementation of conferences and provided guests with an orientation to Tufts University, Boston area, and New England