Gabrielle Peng Email & Phone Number

- Oversee end-to-end quality and risk management of digital/direct mail communication processes through requirements gathering and process monitoring with Compliance and Legal stakeholders. - Drive prioritization with Legal, Risk, and Business stakeholders by maintaining roadmaps and forecasts to mitigate critical risks in alignment with regulatory requirements. - Maintain industry knowledge/comprehension to deliver daily insights/proposals to proactively research changing state or federal statutes to monitor/identify issues related to letter and email regulatory requirements.

- Led cross-functional collaboration with clients, IT, and business stakeholders, safeguarding alignment and delivery of prioritized initiatives. - Championed and pioneered an affidavit production program, encompassing requirements gathering, program testing, and deployment, influencing a 97% increase in production from key clients. Collaborated with Legal and Compliance stakeholders to enforce compliance with state/federal regulations, enhancing process governance and compliance across multiple purchase tracks.- Business owner in an enterprise-wide initiative consolidating seven business platforms to two—managed project deliverables/scope, business requirements, and stakeholder communications to guarantee implementation.- Oversaw and implemented two call center business strategies within 120 days, driving a substantial increase in monthly consumer outreach from 65% to 99%.

- Streamlined and consolidated three internal processes into one cohesive pipeline, which significantly reduced notable backlogs and elevated external partner performance from 55% to 97% fulfillment.- Devised and crafted innovative technological solutions for large-scale external file deliveries, decreasing internal cycle times by 63%, monthly.

San Diego, Ca

- Collaborated cross-functionally with IT, Marketing, and business stakeholders to deploy a digital hotel desk prototype, which contributed to a 55% increase in hotel stays and increased overall corporate strategy.- Singlehandedly achieved individual YoY revenue contributions of $500k, which boosted the principle account's closing ratio from 6% to 13%.

Master Of Business Administration - Mba

Featured on SDSU’s website to market to students to apply to Fowler College of Business

Bachelor Of Science (B.S.), Biochemistry/Chemistry; Music