Gabrielle Thorp Email & Phone Number

Boston, Massachusetts, United States

Boston, MA

Boston, MA

- Greet and check in clients to their assigned meeting rooms- Enter/update information in data base- Answer phones- Available for any questions or assistance

Wayland, MA

• Assist agents with issues that arise with their groups and how to resolve them
• Address escalated issues within the group department and with our customer service department
• Supervise four people in the U.S. Groups Coordinator department
• Conduct weekly meetings with wholesalers to troubleshoot problem areas
• Participate in addressing technology enhancements

Newton, MA

• Served as point of contact to Sales and Event Managers for room blocks
• Worked with companies to schedule reservations for their clients
• Approved room rates for the hotel
• Compiled reports for the accounting and sales office
• Focused on customer service by accommodating customer requests

Newton, MA

• First point of contact for new clients booking events and/or room blocks
• Assisted sales and events managers with event readiness and schedule prioritization
• Updated Marriott website with weekly/daily event menus
• Served as point of contact for Conference and Catering groups

Newton, MA

• Acted as the first point of contact for hotel guests checking in and out
• Responsible for responding to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction
• Took rotations in the “At Your Service” Department connecting customers to various areas of the hotel (sales, ac-counting, engineering, or reservations) or answering their questions directly

Hospitality Managment

Travel And Tourism

High School