Senior Analyst
Harrisburg, Pennsylvania Area
- Manage P&L statement and analyze revenue and expense drivers. Provide feedback on plan variances, under performing channels, and opportunities to improve profitability in order to help management operate efficiently. - Develop a 5-year strategic plan for six key sales areas ($50M in total annual revenue) for the executive management team by modelling financial expectations through market growth assumptions, business development initiatives, and efficiency improvement opportunities.- Designed data process, reporting, and analysis program to create a profitability model that could identify financial drawbacks, efficiency gains and increase earnings.- Created and maintained daily and monthly capacity reporting, measuring call volumes, call metrics, caseloads, and time metrics to track activity, staffing needs, and service level agreements. I also used these reports to forecast future activity volumes and determine future staffing and financial goals. x- Created cost/benefit models and recommended business development opportunities based on forecasted activity, staffing, and revenue expectations that led to 4 large new business opportunities.- Advised on sales channel restructuring initiative, which led to 4% expense reduction, 32% increase in earnings, and improved operating efficiency for the channels.