- Management of service revenue of Brazil assigned region.- Development of business revenue growth and control of standard gross margin.- Strategies to accomplish AOP and management of Sales Forecasting, Pricing Strategies, Price and Invoicing, Investment and Resource Allocation, as well as Compliance and Reporting.- Solid customer engagement strategies and retention for sustainable growth.- Identifying areas for process improvement to enhance customer experience.- Development of a direct business relation with co-areas throughout systems (SAP ERP and Sales Force) to create a one environment to the costumer.- Constant contact and follow-up with potential customers to introduce technical and clinical solutions.- Check stock availability of parts and follow up on open orders with transparency to our customers and business partners.- Search for solutions of parts management for equipment in obsolescence phase, looking after possible replacements and communicating customers.

- Responsible for the first service depot of neurosurgery small capital devices in Latin America, situated in São Paulo, Brazil.- Collaborated cross-functionally with Project Management, Quality Control, Supply Chain, to ensure seamless execution throughout the service depot implementation process.- Efficiently managing work orders via SAP, overseeing local provider tool calibration, maintaining customer service communications, and adeptly prioritizing timely responses.- Successfully executed a direct-to-market commercial strategy post-qualification and service launch, leading to substantial revenue growth of new devices sales.- Cultivated robust business relationships with key partners, expanding national sales.- Technical services trainer of Colombia first depot engineer for same neurosurgery devices.

- Learning robotic arm routines and their applications on production lines.

- Technical development of Tecno Design's X-Ray equipment line. - Inspection and release of new equipment, assisting in the study of new applications and tests for INMETRO certifications. - Attending technical calls in the field, preventive and corrective, supporting the installed base in all São Paulo and countryside.