Gabriel Maxwell Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Bellevue, Washington, United States

• Serve as a liaison and champion for both the business and IT.
• Provide prompt and courteous service to internal business and IT partners.
• Address system incidents, informational requests and other support with a sense of urgency and due professional care.
• Research, investigate and analyze requests with minimal oversight or guidance.
• Evaluate and test possible solutions for system incidents, and prepare step-by-step instructions for the business to use.
• Use querying and data analysis to identify and assess the impact of system issues.

Bellevue, WA

• Assisted IT administrators to achieve a complete and accurate data collection of their enterprise infrastructures using Microsoft Assessment and Planning Toolkit, Microsoft System Center, and other pre-existing.
• Used custom Visual Basic scripts, SQL queries and PowerShell commands to collect technical data from multiple data streams and sources.
• Processed and cleansed collected data using SQL, Excel and other in-house custom solutions.
• Used licensing knowledge and entitlement data to assess compliance by comparing deployment data against licensing entitlements.
• Responded to questions and educated the client regarding complex licensing scenarios, and produced detailed environment specific reports for presentation to the client.
• Defined and managed project timelines and expectations with Microsoft’s corporate customers.

Redmond, WA

• Provided technical analysis for SAP-based internal staffing system, E-Recruiting, and several other interconnected and collaborative staffing applications.
• Performed routine data cleansing and maintenance, including record duplication.
• Tracked staffing support team’s SLA compliance via Siebel and present metric analysis to management during weekly staffing production update meetings.
• Created and maintained support knowledge base articles the within Primus.
• Assessed, escalated, coordinated cross-team analysis when necessary, and provided workarounds within compliance for ongoing, wide impacting issues.
• Sustained business relationship with the Training & Operation Compliance Infrastructure team to discuss current production issues and deliver downtime notifications to the staffing team user base.

Redmond, WA

• Analyzed transaction records created within HeadTrax, an internal collaborative application with the purpose of managing headcount data.
• Escalated transaction failures, data integrity discrepancies, business rule conflicts and user feedback to the responsible product managers.
• Analyzed and assisted with the development of headcount reports based on the data required by business users within MSPeople, a web application with the purpose of creating reports produced from multiple sources of.
• Created ad hoc reports to pull data which could not be obtained using the MSPeople user interface via back-end SQL queries.
• Maintained the schedule and distribution of automated headcount reports.
• Provided appropriate levels of access to HeadTrax and MSPeople end-users based on business needs and confidentiality.

Seattle, WA

• Created business and technical requirements for the WaMu.com operations and architecture/engineering teams.
• Developed functional and non-functional specifications for the WaMu.com operations and architecture/engineering teams.
• Performed technical assessments of existing documentation.
• Produced cost estimates for WaMu.com projects.
• Presented white papers to assist with departmental decision making.
• Acted as support lead during WaMu.com online release dates on a rotating basis.

Seattle, WA

• Implemented and maintained the Information Technology environment for executive management at Washington Mutual.
• Worked in a preventative mode to minimize impact to executive user base.
• Piloted new technologies before releasing to executive management.
• Created and maintained a SharePoint portal for VIP Services and Executive Support Solutions teams nation-wide to facilitate knowledge sharing.
• Onboard and trained new Executive Support Solution and VIP Service technicians.

Seattle, WA

• Actively managed enterprise impacting events including critical technology outages, Change Management and Disaster Recovery while concurrently facilitating communication with technical support groups, external vendors.
• Developed processes for the Enterprise Incident Management team to follow specific to certain critical technology outages and/or events.
• Worked with the Remedy Development team providing requirements for the necessary interface and workflow for the Enterprise Incident Management team to effectively monitor problematic and systemic trends as well as log.
• Verbally provided Senior Management with the status of all current enterprise impacting issues nationwide every morning on the Enterprise Operations conference call.
• Maintained a highly valued list of 24x7 on-call pagers owned by the technical support teams engaged when an outage was reported.

Seattle, WA

Bellevue, WA

Bellevue, WA

Bellevue WA

• Configured mail and proxy servers in Windows 2000 Advanced Server.
• Maintained student and faculty member’s network privileges.
• Imaged, configured, and troubleshot desktop and laptop PCs of all campus members.
• Monitored connectivity of campus wide wireless network.