Oversaw the HOA Division that manages 18 HOA accounts that are composed of single family HOA’s, Condominiums, Townhouses and Cooperatives. Responsible for managing the department’s bookkeeper, administrative assistant and maintenance crew. Responsible for managing the day-to-day operations of a portfolio of 18 accounts consisting of approximately 2,145 homes with an estimated operating budget of $2M total. Responsible for effectively reorganizing and streamlining the maintenance work order system utilizing the newly implemented TOPS software. Responsible for effectively implementing a new network system throughout the company and setting up an exchange emailing system. Responsible for conducting employee yearly evaluations, promotions, hiring and firing

Worked directly with President/CEO and Marketing Director to develop and implement new marketing campaigns including direct mail, electronic communications, web content, personal solicitation, advertisement and public relations. Developed a marketing budget; assisted the Marketing Director in developing strategies to market the company by attending charity functions, Chambers of Commerce, and different trade organization events. Created proposals and conduced sales presentations; assisted in planning and coordinating marketing seminars; scheduled and conducted client interviews. Responsible for the supervision and training of eight assistant managers; trained and supervised compliance inspectors; revised existing and developed new training manuals, implemented online training sessions.

Former Tucson Outreach Committee Co-ChairFormer ADHOC Public Relations Committee Member

Responsible in all areas of Marketing to include: generating new contacts by having continued participation in several networking events throughout the region; maintained marketing contact management databases and created marketing campaigns; prepared proposals, sales presentations, client retention, advertising, and public relations; use strategic planning and forecasting to make decisions necessary to meet or exceed budget goals, such as monitoring the activities of competitors, identifying prospective customers and new markets, monitoring market trends. Experienced in all aspects of the administration and management of community association management.

Oversaw all areas and operations of two health clubs, was responsible for the supervision of 30 employees within 3 departments (sales, trainers and maintenance). Created different types of marketing ideas to surpass monthly sale goals. Created individual goals for sales personnel, administered sales projections, and employee commissions, educated and mentored gym associates, provided continuing training to sales and floor personnel. Provided personal training to clients. Properly delegated, monitored and evaluated specifically assigned responsibilities to department heads. Provided and maintained the highest level of customer service in a high volume retail environment. Provided effective decision making regarding customer service issues.