Offering expert-level support and solutions for scheduling and registration management in a Cerner-based EMR environment. This encompasses workflow mapping, build audits, process improvement, and technical recommendations.

Mapped workflows, audited technical builds for registration and scheduling, reported gaps, and proposed fixes. Developed workplans, SOWs, and budget forecasts for client engagements.• Conducted comprehensive review of Patient Access for Hutchinson Regional Medical, which included overhaul and optimization of scheduling build and implementation of automated scheduling for Diagnostic Imaging, Cardiology, Cardiovascular Rehab, Pulmonary, and Rehabilitation Therapy departments.• Performed extensive Revenue Cycle audit for McDonough District Hospital following Cerner ERM post-implementation go-live. Analyzed processes within Patient Access and delivered numerous technical updates and expert recommendations to elevate these critical functions to model standards.• Consulted in implementation of Avelead’s RevID charge reconciliation process platform for McDonough District Hospital, including training of all involved staff, facilitating reconciliation process from weekly hourly process to daily task that could be completed in less than 10 minutes by departments.• Built Labor & Productivity Analytics Dashboard for Katherine Shaw Bethea Hospital, which included final release, automated bi-weekly data update protocols, and expanded capabilities to include all departments within the organization.• Developed budgeting forecast tool that became standard practice for every authorization automation project submission and contract offer.

Managed scheduling and registration solutions for physician practices and hospitals, including a wide range of workflows, customizations, and upgrades.• Completed total rebuild of Radiology scheduling for Nicklaus Children’s Health System, resolving numerous technical deficiencies for all diagnostic imaging modalities (x-ray, ultrasounds, CTs, MRIs, Nuclear Medicine, and Intravenous Biopsy) while improving accuracy and streamlining booking process for both scheduling and users and radiology front office staff.• Provided on-site scheduling and registration support for The Miami Medical Center in shared-domainpartnership with Nicklaus Children’s Health System. Included issue resolution for documentation routing,patient tracking, conversation issues, and room build across all TMMC departments (Surgery, Labor &Delivery, Diagnostic Imaging, etc.).• Developed customized worklists and tools for Patient Access that streamlined Authorization Department’s processes, allowing for rollout of Fast Track Patient Program that reduced amount of Front Desk check-in for qualified patients down to less than 4 minutes.

Assisted external customers with scheduling and management of physician and outpatient appointments for various locations and practices within the healthcare organization network.• Upgraded and maintained a digital information depository that enhanced schedulers' efficiency and accuracy in performing their tasks.• Played a key role as a PEDS super-user transitioning scheduling management from the previous EMR system to Cerner Millennium. Responsibilities involved collecting and analyzing appointment records for data transfer, error capture, and issue resolution. The data transition was successfully accomplished with an error rate of less than 1%.

Ensured database integrity through scheduled data analysis, error corrections, and regular production reports on usage and loss trends. Developed new reports to meet business intelligence needs for clients.• Led task force in design, development, and upgrading of proprietary database system to address growing needs and deficiencies in relation to internal and external customer needs; this included thorough system testing during and after upgrade deployments. Efforts allowed for easier database adoption of new clients and new equipment tracking.• Designed, created, and maintained document depository with up-to-date user guides to facilitate onboard training, becoming standard for all new users. Analyzed data process flow and provided workflow recommendations to improve efficiency and minimize errors; data entry process was reduced by 37% and error rate reduced by 89%.

Designed and developed web pages, graphical user interfaces, and graphics content for distribution over the Internet.

Managed company-wide computer network infrastructure, including upgrades and procurement. Conducted technology training. Offered daily troubleshooting and problem-solving for IT issues.