Territory Services Manager for financial services customers.Responsible for new services sales and renewals, oversight of project delivery success in order to achieve the expected customer outcomes.New services proposal creation and negotiation with customers, focusing on digital transformation journeys and cloud technology adoption.

Sr Project Manager for cloud and middleware implementation projects, responsible on the end to end project management from initiation to closure, including customer acceptance.All projects are mainly focused on digital transformation, even on cloud or hybrid cloud solutions or legacy system re architecture moving to microservices and containers.Project financial management securing the original point of sale model is achieved or exceeded. Providers management, both on delivery and financial aspects.New services proposal creation, working closely with pre sales team and architects, securing the future project technical and financial projections, looking to achieve the organization financial targets.Technology stack: PaaS (OpenShift Container Platform), Automation (Ansible Tower), IaaS (OpenStack), Virtualization and others.

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Project Manager on implementation projects both for new and current customers, being the only point of contact between the customer and the internal development team, managing scope, time, coordination of required activities and schedule. Responsible to carry on the implementations until completion, ensuring customer acceptance by meeting acceptance and satisfaction criteria. All projects focused on customer in USA and Europe, being the major one on which I participated the Siemens AG global ATS implementation.

Oracle Application Services Manager, responsible for delivery of current customers mainly with Oracle EBS services both on maintenance and enhancements.Account Delivery Manager with service responsibility for Oracle services on Arcos Dorados (Mc Donald's LATAM Franchise), customer facing representative for the service.Managed services for Arcos Dorados:- Support- Development and enhacements- Consulting- DBAA total of 40 team members reporting to me including technical and functional resources.Account margin improvement by cost reduction and additional services sales. Service redesign to correct desalignment of cost vs revenue, improving overall account margin expectations.Providers management, contract renewal and administration.Solutioning of new services partnering with solutioning team.Certification of services by ISO 27001 and ISO 20000 standards.

Responsible for the local delivery team on a global contract supporting Symentec Corp. Team management, service delivery metrics monitoring, service improvement plans implementation.Responsible on all team members annual evaluation, salary, career planning, conflict resolution.A total of 35 team members with 4 PMs reporting to me.Certification of services by ISO 27001 standards.

Responsible for project and team management on a global services contract, focused on support of an Oracle EBS platform.Team leadership, project management, virtual team coordination.

Team Leader supporting mid-range billing applications for Sprint Nextel Corp.Service status reporting to US internal and external managers, SLA metrics reporting and responsibility for in scope applications.

Business Analyst working on the design and implementation of the company Stock Parts System. Requirements gathering using UML, technical design definitions, validation of software factory deliverables, post implementation support.

Technical Leader with a team of Business Analysts and Developers, responsible for project delivery end to end for Chile, Colombia and Peru customers.

Software developer, mainly involved in Visual C++, Java, Oracle and SQL Server technology stacks.