Provided creative content direction, developing a value proposition based on community, performance, data, and insights, backed by a 350,000+ follower base across all platforms.Develop ongoing tracking of KPIs, which led to strategic decisions aligned with results.Prepared and collaborated on creative initiatives across diverse digital mediums in partnership with renowned national and international brands such as Betsson, Adidas, Heineken, Tambo, Nike and others.Involved in Podcast production, marketing, content creation and strategy.

Led innovation initiatives with Mallplaza's logistics, managing two key projects across four locations Implemented processes, including reports, inventories, improvement plans, protocols, and training modules, leading to operational efficiency.Resolved problems with clients and logistics operators promptly, using empathy and soft skills to achieve collaboration and ensure top operation.Provided support in project management, tracking progress, and invoicing procedures to upper-level management.Managed the largest Mallplaza delivery points in LATAM, handling over 70,000 orders in a semester.

Created tailored content grids and managed Facebook Ads campaigns, achieving effective reach and client engagement.Designed compelling visuals and improved client accounts through strategic content adjustments and KPI monitoring.

I entertain customers while preparing them a great coffee.