Gabriel P. Email & Phone Number

São Gonçalo, Rj, Br

São Paulo, Brasil

Technical leadership in data for sales optimization and user conversion in digital Chatbot products across various channels (with emphasis on Whatsapp) for major clients such as Claro, Safra, Dell, Empréstimo Sim, and PicPay, using agile methodologies Kanban, Scrum, and Squads/SpotifyUtilization of the DMAIC/Lean Six Sigma methodology aiming at reducing inactivity, abandonment, and unexpected inputs, significantly improving operational efficiency and user experienceAnalysis of performance and scaling of human service operations, reducing the inactivity rate in human overflow by 25 percentage pointsParticipation in strategic projects in the chapter, such as automation of tracking, refactoring of tracking conventions, ROI analysis of Active Notifications, and Entry Points ImpactPresentation of workshops on Digital Transformation and Data Ingestion Framework for over 50 analystsConsulting role in projects across three different cells, disseminating knowledge, standardizing processes, and defining patterns to develop scalable and replicable solutions, including the creation of the "Dash 360º" to unify the Big Numbers view from six different fronts, based on over 600 million recordsAdvanced data analysis using SQL, Pyspark, Databricks, and PowerBI to build analytical reports and dashboards, identify indicator deviations, and map root causes to improve OKRs, revenue and user volume increase strategiesParticipation in projects involving ChatGPT for Human Support.

São Paulo, Brazil

São Paulo, Brazil

Niterói, Rio De Janeiro, Brasil

Co-owned a Japanese food delivery restaurant with 3 employees and 2 delivery drivers, averaging 20 daily orders through iFood and Goomer.Improved the purchasing process by adopting lean inventory management and consumption forecasting.Created and enhanced management and control spreadsheets for the restaurant, including purchasing management, inventory management, accounts payable, customer database, and menu.Implemented preparation technical sheets to standardize items, reducing Cost of Goods Sold (CMV) and increasing margins.Optimized delivery logistics, eliminating delivery delays and reducing delivery time by 42%.Adjusted product mix and combos, implementing up-sell and cross-sell strategies to increase order margins.Analyzed the customer base using RFV matrix to identify customer behavior based on recency, frequency, and value, creating campaign and re-engagement strategies.

Rio De Janeiro, Brasil

Reported directly to management in the BPO of procurement by dispensation of bidding (Law 13.303/2016) and asset follow up at Petrobras Developed, analyzed, and updated managerial KPIs for reporting to management, directors, and Petrobras.Implemented PowerBI as a data visualization tool for operational and managerial KPIs.Analyzed data to identify operational gaps and improvements, reducing Average Waiting Time (AWT) and Average Purchase Time (APT) indicators by 35% and eliminating contract penalties.Conducted exploratory analysis on rework rates, rejections of purchase orders due to excessive pricing, and specification issues in purchase requisitions through unstructured data, using Power BI.Performed ETL and maintenance on Oracle databases through scripts and the creation of objects such as Tables, Views, Functions, and Procedures, with data from SAP MM and SAP BW.

Rio De Janeiro E Região, Brasil

L1 On-site Support at the Headquarters for +200 users, including VIP Support (Board of Directors and Presidency), and Remote Support for three sites, using Service Now and Cisco equipment.Configuration and installation of equipment, as well as involvement in infrastructure renovation at the Headquarters.IT access management and permissions (SAP, Google Workspace, Microsoft AD) via SAP GRC.Documentation and process mapping for the construction of a knowledge base.Training on Google Workspace/Apps for +50 Commercial employees nationwide in Brazil.

Rio De Janeiro

Participation in the Oi Webchat Pilot, providing digital support for Residential/Broadband/Mobile products in Service, Technical Support, Plan Migration, Retention, and Billing/Dispute operationsUpdating and improving service processes, including training of the operation.

Niterói

Development and analysis of reports to monitor operational results and propose process improvements (both in back-office and customer service)Conducting operational improvement and onboarding training, serving as a Knowledge Multiplier, training +100 employeesEngagement in Continuous Improvement through the review of service processes and Intranet pages.

Niterói

Telephone support in Customer Retention and Plan Migration operations for Oi Landline/Broadband/Mobile products, in the 1st Quartile.

Bonsucesso

Measurement and Budgeting of public works (PAC), using the SCO/EMOP-RJ catalogsField appropriation and update of projects to build/as builtSupport in planning and management, including the preparation of a physical and financial planning, issuance and control of invoices, and inventory balance.

Computer Systems Technology, Information Technology

Postgraduate Degree, Project Management

Master Of Business Administration - Mba, Business Intelligence

Bachelor'S Degree, Anthropology, Interrupted

Technician, Building Construction Technology