As a revenue analyst for Caribe Hilton and Condado Lagoon Villas at Caribe Hilton my responsibilities are updating, processing, generation and distribution of daily, weekly and monthly revenue management reports in various systems; development of new reports, as needed, to assist in preparation for the weekly revenue management meetings or data analysis; maintain historical statistical data from all distribution channels; analysis and presentation of accurate pictures of trends, demand and market conditions; monitoring and analysis of the competition daily and weekly; provide administrative support for the Revenue Department;

As the rooms control manager for The Condado Plaza Hilton my responsibilities were to oversee the efficient operation of the in-house rooms control/reservations department in the management of group inventory and the selling of guest rooms while accommodating guest needs and maximizing room revenue; maintain excellent communication and working relationship with local reservations desk; manage and coordinate all aspects of the group inventory management process; serve as liaison with local reservations desk at HRW to ensure efficient work flow, excellent customer service and communication on all aspects of the reservations booking process; provide all pertinent information and instructions regarding hotel occupancy, promotion, special reservations procedures, operational issues, special events, etc., through pre-shift reports, conference calls, meetings, and visits to reservations office; manage all operational and human resources related functions; interview, hire, train, and supervise reservation agents for the efficient operation of the department; monitor performance and gives feedback according to established standards.