Gabriel Romero Email & Phone Number

Parker, Colorado, United States

San Jose, Costa Rica

As Field Solutions & Support Manager at Cloudera, I oversee the support and enablement of field teams, ensuring seamless use of critical tools like Salesforce. My focus is on driving operational excellence, enhancing user experience, and fostering collaboration between business stakeholders and technical teams.

San Jose, Costa Rica

Costa Rica

• Participate in the product backlog grooming sessions, program steering committee meetings, release planning and capacity planning for programs/projects representing the UAT function
• Work along with business stakeholders in devising & implementing the UAT strategy and tailoring the same based on business needs (specific to the program or project)
• Interface with OSD team to review the initiatives roadmap, requirements, initial planning and ensures early UAT engagement in the project lifecycle
• Overseeing day to day operations and performance of the team. Monitor and track incoming UAT requests under the assigned portfolio and assign appropriate UAT resources
• Mentor, guide and motivate the team members
• Facilitates business validation and coordination by partnering with regional/business teams

Lindora, San Jose, Costa Rica

• Participate in BRD creation process and ensure acceptance criteria is documented
• Interface with PMO and Technology Teams to ensure participation in key initiatives
• Create UAT Plan, High level UAT scenarios, test cases and manage project's SharePoint
• Ensure necessary support for effective UAT-QA-DEV collaboration
• Enforce & participate in QA-UAT handoff by validating the entry/exit criteria for UAT
• Execute UAT Test Cases

Lindora, San Jose, Costa Rica

• Coordinate efforts and resources of different operational units in order to support ROMs and PM needs
• Manage large scale software deployments to ROCs and Vendors under tight deadlines
• Provide assistance to Vendor Managers on different projects, deployments, daily operations and issues
• Participate in User Acceptance Testing process for different software platforms
• Involvement in high visibility projects (Earth-Port, ACE, Vigo Reset, Dodd Frank, etc.)
• Deliver training to peers and outsiders on a variety of software

Santa Ana, San Jose, Costa Rica

TIER 2 level Hardware support for agents using Western Union equipment such as printers, keypads and check readers used to process Money Order, Convenience Payment and Money Transfer products, the agents were located within United States territories.Detect bugs and defect trends on new firmware releases.Provide coaching to Tier 1 support specialists.

Santa Ana, San Jose, Costa Rica

Provide support to merchants around the world with inquiries related to credit card authorizations and fraud detection avoiding emerging scam trends.

Santa Ana, San Jose, Costa Rica

Responsible for responding to customer inquiries, recording transactions and making sure any problem they experienced was resolved on a timely manner.

Santa Ana, San Jose, Costa Rica

Manage accounts for trucking companies, provide support to their driver's fleet while effectively managing business and operational expenses.

Business – Information Technology Management, Computer/Information Technology Administration And Management, Bachelor

The seamless integration of technology becomes more and more critical for business success every day. Nanoseconds of delay can result in.

Fce, English Language And Literature, General

Cambridge English (also known as ESOL) is a department of Cambridge University. Their English exams Proficiency (CPE), Advanced (CAE).