Administrator for SAP, Success Factors HRIS systems.

Provide Tier 2 reporting for company and train new Supplier Diversity team.

HR Black Belt responsible for leading enterprise-wide projects related to HR, champion technology improvements including Office 365 and Azure resources, and supporting the HR community with training and consultation including Six Sigma, data analytics, and Office 365 (Excel, Power BI, DAX, Power Query, SharePoint, Teams, etc.).Works cross-departmental building relationships across the company to better drive improvements across the business.

Create and maintain data structures, generate metrics, and provide reports and dashboards for Diversity & Inclusion, management recruitment, military recruitment, and disability programs. - Provide executive level data analysis support.- Create and maintain reports, dashboards, and data sets using Excel, Power Pivot, Power BI, and database applications.- Provide trend analysis.- Assist with projects and training.- Create and maintain SharePoint 365 sites and provide support and training for Office 365 applications.

Quality Engineer, Global Operations, working in a team based environment for helping standardize quality programs on a global scale. - ASQ Certified Quality Consultant - Provide second level quality assurance checks for call center - Lead six sigma projects - Subject Matter Expert on quality programs in contact center environment - Designed, created and maintained various SharePoint 2010 and 365 sites; site collection administrator for multiple collections within the organization - Contributed to MediaWiki for sharing and communicating SharePoint knowledge - Utilized knowledge of technology to improve team processes - Utilized knowledge of technology to design, recommend, and implement solutions to various business units based on their needs

Professional leadership in a dynamic team based environment, utilizing root cause analysis to identify and address key customer issues. Focus on a wide range of technologies including Active Directory, Internet, all operating systems, various network technologies, etc. - Provide first level quality checks to call center - Coordinate projects for supporting new or acquired products - Lead projects to improve quality within the call center - Planned, designed, and implemented training on new and acquired products - Utilized trend and root cause analysis to address customer issues - Subject Matter Expert for various products and services - Assisted customers with technical and usability support for a variety of products, services, and technologies; provided first and second level support services

Assistant manager at local Internet provider responsible for generating customers and providing technical and usability support to customers.

Served with honor in the US Army, focused on utilizing knowledge of culture and linguistics to accomplish mission goals. - Provided cultural analysis when dealing with local populations - Provided linguistic support - Developed posters, newspapers, and other media for dissemination to local populations - Utilized skills in computer and graphic design software to assist in the development of media - Planned and provided logistical support for troop movement to mission locations