National passenger cars sales, direct sales (corporate & diplomats), certified pre-owned, sales planning and internal fleet management.

National passenger cars sales management.- Premium segment market leader in 2018 (first time since 1999/2000).        • 37.7% market share vs. core competitors.        • +2.4% market share vs. target.- Premium segment market leader in 2017 (first time since 2009).        • 38.3% market share vs. core competitors.        • +10.3% sales vs. PY (core competitors -6.4% vs. PY).- Premium performance segment market leader in 2017 (first time ever).        • 45.9% market share vs. core competitors.        • +14.1% sales vs. PY (core competitors -23.7% vs. PY).- Process improvement for Mercedes-AMG orders.- Worldwide Mercedes-Benz "Market of the Month" in Nov'17.        • +28.3% retail / +10.0% wholesale sales above target.

National passenger cars direct sales, including special customers, VIPs, diplomats, handicapped people and taxi drivers:- Creation and development of Mercedes-Benz Business Solutions in Brazil – the brand's worldwide corporate sales program.        • Successive ´total sales´ and ´share on total retail´ increases vs. PY.- Development of direct sales processes for handicapped, diplomats and taxi drivers.        • First time ever to promote handicapped sales.        • Recovery of diplomats and taxi drivers sales.- Development of the used vehicles business, including Star Selection – the brand's certified pre-owned (CPO) program.        • Successive ´total sales´ and ´share on total retail´ increases vs. PY.- MB Rent – the brand's own car rental service.- Internal company cars sales to employees, dealers and public auctions.

Product management of the volume seller products of Mercedes-Benz in Brazil (~85% yearly volume) and market responsible for the smart brand:- Model range equipment configuration.- Market analysis & reports.- Competitor product/equipment comparisons.- Product planning & price negotiations.- New model launch schedules.- Brazil's representative on international sales, product, business strategy and communication meetings.

Sales and product management of smart in Brazil:- Sales consultancy to the whole dealer network.- Model range equipment configuration.- Market analysis & reports.- Competitor product/equipment comparisons.- Product planning & price negotiations.- New model launch schedules.- Launch of the smart electric drive and smart ebike in Brazil.- Brazil's representative on international sales, product, business strategy and communication meetings.

Analyst at Mercedes-Benz's dealer network development program (StarClass) team:- Co-development of the processes module "Workshop Management" for passenger cars- Implementation of the processes sistematization project alongside the dealer network's software houses.- Creation of the Process Platform on the brand's Extranet.- KPI's control of each dealer throughout the year.- Consolidation of the audit and KPI's results and final classification of the Trucks, Passenger Cars and Buses Programs.- Development of the Diamond classification of the Program.- Co-development of new processes for the heavy duty trucks specialization program.

Participation on two international modules (Stuttgart and New York) focused on developing international trainees.Co-coordination of the first Brazilian AMG Day, a track event for AMG brand clients and hot prospects, which turned out to be highly successful and remains an yearly event until nowadays.Trainee at Mercedes-Benz's Information Technology Latin America department, rotating through some of the department's areas. IT project management, savings planning, operative planning for future years, resources management and process and tools improvements. Support to the production's RFID pilot project. IT quality reports, information and data security knowledge. Mainframe and HR systems basic knowledge.

Networking equipment configuration, diagnosis, troubleshooting and further correction of network related problems. Creation of topology and spreadsheet documentation with network data. Participation in architecture and network design projects. Participation on network layout changes. End user network support. Improvements on documentation for general and metric generation purposes. Participation on wireless' survey projects. Protocol analysis using network tools for problems diagnosis. Study and use of Cisco Catalyst switches' operating systems (CatOS and IOS).

Coordination of the advertising group of the University's Vestibular (entry test). Traveled through Minas Gerais and São Paulo states giving lectures to senior high school students about the University, the life of an university student and the life in Itajubá, aswell as giving tips and talking about personal experiences; creation of PowerPoint slideshows for the lectures; trip logistics; negotiations and meetings with the University's Graduation Dean.