Gabriel Vargas personal email
- Valid
My role as administrator has enabled me to streamline processes, leading multicultural teams in Latin-American with a strong focus on targets and objectives associated always with customer satisfaction orientation.Business Administrator with a Post Graduate Degree in Marketing. Expert in management of Technical Support areas, Customer Services and high volume IT Sales targeting Corporate and End Users. Key Core Expertise: • Managerial skills in Contact Centers, Technical Support and Sales Services.• Analysis and improvement plans based on the results of Customer Satisfaction Surveys in Contact Centers and channels.• Supervision and Management of warranty services through providers. • Coordination and implementation of sales projects for Contact Centers.• Reach sales metrics for post warranty services for end user´s in IT area.• Management of Outsourcing companies that provide warranty and repair services.• Supply chain experience in Colombia and Latin-American countries.• Sales confirmation in the telecommunications sector (mobile network operators) in Colombia and Mexico.• Sales Management as a VAR with Kaspersky Security Center, Google Apps, Cisco Meraki and Adobe
Consultor Corporativo It
-
Consultor Corporativo ItColombia
-
Senior It Consultant- Independent Oct 2013 - Sep 2014BogotaMUNSET SAS - VADResponsible the startup and develop an new structure for Cloud Computing services, offer solutions to corporate accounts based on Google Apps, Kaspersky, CISCO Meraki and Adobe solutionsThe criteria and objectives were achieved are To create the partnerships with IT companies including Google, Kaspersky , cisco Meraky , Adobe - Define the product vendors and certifications as authorized channel in each one. - Recruitment 5 resources (sales, presales, Leads generation and Telesales) - Define new processes as a reseller for BackOffice, Sales, services and Marketing . - Generation of business plans, sales forecasts and the strategy “go to market” for the company - Develop social media activities, website, Facebook, Google+, Teewter, youtube
-
Cobc – Customer Orders Billing & Collection Manager Northern ConeAvaya Apr 2011 - Jul 2013BogotaTo develop improvement plans in every step of the process, support plans, review strategies and collaborate with all members within the organization. To lead, support and manage a team whose main responsibilities and tasks are:Order Entry – Maintain integrity of all Sales orders and coordinate availability of manufacturers, lead time, track and control every order until reception of the material in the country, additionally 500 orders per month.Logistics – Coordinate warehousing processes and dispatches to Wholesalers, Resellers and Customers, imported 6/8 Waybills per month, total weight 2 tons.Billing – Responsible for creating and issuing invoices for all products delivered, 300 invoices per month, 9 million US$ in Revenue Recognition for the subsidiary Collection – Debt Management and Negotiation with all Defaulters concerning the outstanding paymentsManaged 4 Avaya employees in the region and coordinated the providers DHL, Expeditors, Logimat -
Customer Services Operation, Mca North / Central América, Caribbean, Colombia, Venezuela And EcuadorHewlett-Packard Jun 2008 - Jan 2010BogotaManagement and Supervision of Warranty operations for consumer products in the region..The process includes Supply Chain, warehouse (spares for warranty), hardware delivery (management Orders), Technical Support and training for our providers and Partners, monitoring TCE – Total Customer Experience in each country for IPG and PSG customers. Managed 38 HP employees in the region – Providers UPS – DHL - I defined and standardized reports, metrics and processes in the region.- Define events warranty forecast of the region, 7.5K and 80% portables and define priorities .- Cost Reduction in warranty 5.5% to 3.2% in Portables and 3.8% to 2.8% in desktops in FY09 - Decrease the dissatisfaction metrics for customers in Venezuela from 18.7% to 9.52% -
Contact Center Supervisor - SpanishHewlett-Packard Oct 2005 - May 2008Bogota, Colombia - Leon, Guanajuato - MexicoManaged the Regional Contact Center for all Spanish consumers in Latin America ( except Brazil ), providing call, mail and chat services for Warranties, includes Home PC’s and Printers .Supervision the outsourcing service by Teletech, management the relationship between HP and provider and assurance of fulfillment of the contract, reach services Levels and Customer satisfaction metrics.Managed 3 HP employees in the region and 800 CC agents - Provider TELETECH - We implement success integration between MCA and Mexico operations with lower impact a record time, 2 months - I've Supported and coordinated global WW change CC's Tool - Implemented Sales program for warranty services in CC with sales for 210k in FY07 and 522k in FY08. - We increased results in customer Satisfaction from 78% to 92% and dissatisfaction from5.5% to2.8% in FY07/08
-
Call Center Manager / Spanish Without MexicoHewlett-Packard Feb 2004 - Oct 2005Santiago, ChileSupervision and management the post-sale Regional Call Center operation for MCA (Multi Country Area, all Spanish countries except Brazil and México), supervision of outsourcing provider, good relationships with HP and assurance the service levels and customer satisfaction metrics. 1 HP employee and 200 agents . - Improve productivity in every area with the creation and deployment of a scorecard - Creation and implementation the first intranet with all processes and information per each country- The best results in the customer survey in LAR in FY05 (MCA, Mexico and Brazil), reaching 90% in satisfaction and less than 5% of non-satisfaction- Successful exit and transition to new operation in Mexico.
-
Business Process & Repair ManagerHewlett-Packard Aug 2002 - Sep 2004Bogota, ColombiaBusiness Process and management with Warranty channels for MCA ( Multi Country Area, Latin-América, except Brazil and México) and assure knowledge with Service centers to generate revenue in the sales of Support services for consumer products, pc’s and printers- We started a program to standarized HP CAS and Compaq Service Center after the merger in every country.- Organized and implemented the new Certification Program of CAS for all channels in the region- Develop standard processes and metrics for monitoring channels in each country.- We seek the best practices of each country to implement in the region
-
Services & Support ManagerCompaq Jan 2000 - Jul 2002Bogota, ColombiaCreate and consolidate a new area called Support Services which includesManagement Channel Services ASP-Authorized Service Provider with 45 points and 36 companies nationwide to provide warranty service for end user customerA Technical Support Call Center with 45 people in its entirety to support all Compaq ProductsSPC Spare Part Parts Center or warehouse that has stock of parts of the products sold locally3 Compaq Employees – Providers DHL , SITEL.• Process and metrics in each area of operation, QC, logistics, repair• Develop and implement processes all areas• Implement a successful team of "Quality Service Notes" to solve problems as soon as possible
-
Channel Development Manager.- CompaqHewlett-Packard Mar 1999 - Dec 1999Bogota, ColombiaCreating channel infrastructure nationwide, with certification, training, audits and control the warranty services in each ASP.• Implemented a sales services plan in Colombia with the service centers.• We Certied 42 ASPs with 288 sales people nationwide.
-
Sales Manager Cali / Channel & Reseller Account ManagerMicrosoft Nov 1994 - Mar 1999Cali, ColombiaStart operations of Microsoft regional office in Cali, the main city in the west area of the country. Support for the main and big customers of the area who generate big sales. Training vendors on sales and Microsoft products, develop marketing programs among with the distribution channel and MS, design incentives and in charge of the operations of the office. • Consulting services to large Corporate and Government accounts with Sales in overbudget US$1.8 million in FY98Supervised key distributors that generated large scale of sales. Sales Training in Microsoft products, sales consulting to corporate accounts in the region. • Plans for Microsoft 800 distributors through seminars in the four main cities (Bogotá, Medellin, Cali and Barranquilla), delivery sales material like demos, beta products, posters, etc, mail to Distributors and vendors, etc. • We design Incentive programs for vendors, and general marketing programs. • Generation sales reports by distributor, city and wholesaler.. -
Gerente De Cuenta Centros De Ventas Y Servicios - ComcelClaro Jan 1994 - Oct 1994Bogota, ColombiaApertura de la red de Centros de Ventas y Servicios en BogotáVentas y servicios de telefonía Celular
Gabriel Vargas Skills
Gabriel Vargas Education Details
-
International Coaching CommunityExecutive Coach -
Camara De Comercio De BogotaDiploma
-
West London CollegeMangement - English
-
Management -
Diplomado Gerencia De Servicios -
Posgrado Marketing -
Especializacion Mercadotecnia
Frequently Asked Questions about Gabriel Vargas
What company does Gabriel Vargas work for?
Gabriel Vargas works for Consultor Corporativo It
What is Gabriel Vargas's role at the current company?
Gabriel Vargas's current role is IT Customer Services Operations, Contact Centers, Warranty Support; Logistics and Sales - Executive Coach.
What is Gabriel Vargas's email address?
Gabriel Vargas's email address is ga****@****ive.com
What schools did Gabriel Vargas attend?
Gabriel Vargas attended International Coaching Community, Camara De Comercio De Bogota, West London College, Pontificia Universidad Católica De Chile, Universidad De La Sabana, Universidad Tecnológica De México, Universidad Tecnológica De México.
What are some of Gabriel Vargas's interests?
Gabriel Vargas has interest in Technologies, Social Services, Children, Civil Rights And Social Action, Environment, Education, Photography And Diving, Basketball, Science And Technology, Running.
What skills is Gabriel Vargas known for?
Gabriel Vargas has skills like Process Improvement, Outsourcing, Management, Call Centers, Customer Satisfaction, Business Process, Training, Analysis, Sales Management, Sales, Customer Service, Customer Experience.
Not the Gabriel Vargas you were looking for?
-
-
Gabriel Vargas
Ceo Y Cofundador De It Makers | Estratega En Transformación Digital Y Agrotech | Mentor Y Consultor Internacional. Expert In Digital Transformation & Agrotech | International Mentor & ConsultantTolima, Colombia -
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial