Gabriel Vargas Email & Phone Number

Colombia

Bogota

MUNSET SAS - VADResponsible the startup and develop an new structure for Cloud Computing services, offer solutions to corporate accounts based on Google Apps, Kaspersky, CISCO Meraki and Adobe solutionsThe criteria and objectives were achieved are To create the partnerships with IT companies including Google, Kaspersky , cisco Meraky , Adobe - Define the product vendors and certifications as authorized channel in each one.  - Recruitment 5 resources (sales, presales, Leads generation and Telesales)  - Define new processes as a reseller for BackOffice, Sales, services and Marketing .  - Generation of business plans, sales forecasts and the strategy “go to market” for the company - Develop social media activities, website, Facebook, Google+, Teewter, youtube

Bogota

To develop improvement plans in every step of the process, support plans, review strategies and collaborate with all members within the organization. To lead, support and manage a team whose main responsibilities and tasks are:Order Entry – Maintain integrity of all Sales orders and coordinate availability of manufacturers, lead time, track and control every order until reception of the material in the country, additionally 500 orders per month.Logistics – Coordinate warehousing processes and dispatches to Wholesalers, Resellers and Customers, imported 6/8 Waybills per month, total weight 2 tons.Billing – Responsible for creating and issuing invoices for all products delivered, 300 invoices per month, 9 million US$ in Revenue Recognition for the subsidiary Collection – Debt Management and Negotiation with all Defaulters concerning the outstanding paymentsManaged 4 Avaya employees in the region and coordinated the providers DHL, Expeditors, Logimat

Bogota

Management and Supervision of Warranty operations for consumer products in the region..The process includes Supply Chain, warehouse (spares for warranty), hardware delivery (management Orders), Technical Support and training for our providers and Partners, monitoring TCE – Total Customer Experience in each country for IPG and PSG customers. Managed 38 HP employees in the region – Providers UPS – DHL - I defined and standardized reports, metrics and processes in the region.- Define events warranty forecast of the region, 7.5K and 80% portables and define priorities .- Cost Reduction in warranty 5.5% to 3.2% in Portables and 3.8% to 2.8% in desktops in FY09 - Decrease the dissatisfaction metrics for customers in Venezuela from 18.7% to 9.52%

Bogota, Colombia - Leon, Guanajuato - Mexico

Managed the Regional Contact Center for all Spanish consumers in Latin America ( except Brazil ), providing call, mail and chat services for Warranties, includes Home PC’s and Printers .Supervision the outsourcing service by Teletech, management the relationship between HP and provider and assurance of fulfillment of the contract, reach services Levels and Customer satisfaction metrics.Managed 3 HP employees in the region and 800 CC agents - Provider TELETECH - We implement success integration between MCA and Mexico operations with lower impact a record time, 2 months - I've Supported and coordinated global WW change CC's Tool - Implemented Sales program for warranty services in CC with sales for 210k in FY07 and 522k in FY08. - We increased results in customer Satisfaction from 78% to 92% and dissatisfaction from5.5% to2.8% in FY07/08

Santiago, Chile

Supervision and management the post-sale Regional Call Center operation for MCA (Multi Country Area, all Spanish countries except Brazil and México), supervision of outsourcing provider, good relationships with HP and assurance the service levels and customer satisfaction metrics. 1 HP employee and 200 agents . - Improve productivity in every area with the creation and deployment of a scorecard - Creation and implementation the first intranet with all processes and information per each country- The best results in the customer survey in LAR in FY05 (MCA, Mexico and Brazil), reaching 90% in satisfaction and less than 5% of non-satisfaction- Successful exit and transition to new operation in Mexico.

Bogota, Colombia

Business Process and management with Warranty channels for MCA ( Multi Country Area, Latin-América, except Brazil and México) and assure knowledge with Service centers to generate revenue in the sales of Support services for consumer products, pc’s and printers- We started a program to standarized HP CAS and Compaq Service Center after the merger in every country.- Organized and implemented the new Certification Program of CAS for all channels in the region- Develop standard processes and metrics for monitoring channels in each country.- We seek the best practices of each country to implement in the region

Bogota, Colombia

Create and consolidate a new area called Support Services which includesManagement Channel Services ASP-Authorized Service Provider with 45 points and 36 companies nationwide to provide warranty service for end user customerA Technical Support Call Center with 45 people in its entirety to support all Compaq ProductsSPC Spare Part Parts Center or warehouse that has stock of parts of the products sold locally3 Compaq Employees – Providers DHL , SITEL.• Process and metrics in each area of operation, QC, logistics, repair• Develop and implement processes all areas• Implement a successful team of "Quality Service Notes" to solve problems as soon as possible

Bogota, Colombia

Creating channel infrastructure nationwide, with certification, training, audits and control the warranty services in each ASP.• Implemented a sales services plan in Colombia with the service centers.• We Certied 42 ASPs with 288 sales people nationwide.

Cali, Colombia

Start operations of Microsoft regional office in Cali, the main city in the west area of the country. Support for the main and big customers of the area who generate big sales. Training vendors on sales and Microsoft products, develop marketing programs among with the distribution channel and MS, design incentives and in charge of the operations of the office. • Consulting services to large Corporate and Government accounts with Sales in overbudget US$1.8 million in FY98Supervised key distributors that generated large scale of sales. Sales Training in Microsoft products, sales consulting to corporate accounts in the region. • Plans for Microsoft 800 distributors through seminars in the four main cities (Bogotá, Medellin, Cali and Barranquilla), delivery sales material like demos, beta products, posters, etc, mail to Distributors and vendors, etc. • We design Incentive programs for vendors, and general marketing programs. • Generation sales reports by distributor, city and wholesaler..

Bogota, Colombia

Apertura de la red de Centros de Ventas y Servicios en BogotáVentas y servicios de telefonía Celular

Coaching Certification, Executive Coach

Personal, Executive and Corporate Coach

Property Management Certification, Business Administration - Real Estate, Diploma

Activities and Societies: The Property Management Certification (PMC) is a program for all Licensed Real Estate Professionals who want.

Diploma, Mangement - English

Activities and Societies: Business Plan

Diploma, Management

Diplomado Gerencia De Servicios

Activities and Societies: Customer Services, CRM

Posgrado Marketing

Administrador De Empresas, Especializacion Mercadotecnia