• Provided first level support to end users for PC hardware and Network (Windows7/Windows 10 environments) and Mainframe (UNIX/IBM) environments via phone and web platforms. • Diagnosed problems for several forms of technology, VOIP, WAN, LAN, PCs, Laptops, Dot Matrix printers, Vidtronix printers etc.• Assisted users with basic trouble shooting errors with Microsoft office, Qik Chk, Native Sabre, SPE2, Sceptre, HMT, Gate reader and other applications used by customer facing employees. • Provided basic support for computer monitors, FIDS/GIDS Monitors, Self Service Kiosks, telephones and other airport hardware. • Constructed work order tickets using Cherwell Service Management to escalate tasks to field services and other IT teams. • Contributed to ITHD projects such as the launch of the ITHD chat function and writing knowledge base articles for new applications and policies.• Able to able to provide IT support remotely using windows remote assistance, and remote desktop connection • Supported remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops. • Provided basic support for Samsung and Apple mobile devices used by pilots and flight attendants.

• Demonstrated strong problem-solving skills and the ability to multi-task in a stressful environment to better the guest experience.• Responsible for the safety and comfort of guests aboard the aircraft while providing exemplary customer service. • Use of Flicaof FliCA Office 365,Q, Q-Pulse, MyIDtravel, ID90travel, Comply 365, Sabre Crew Track and Apple IpadIPad.• Lead and Maintain compliance with all Federal Aviation Regulations as well as Spirit’s policies and procedures.• Provided leadership, direction and assistancedirection to guest and colleagues during an emergency situation, including aircraft evacuation, while administering first aid to ill or incapacitated guests, and during incidents such as turbulent flights and delayed flights.• Worked and communicated with pilots, gate agents, TSA agents, ramp agents, catering personnel, inflight supervisors, FAA personnel, and airport law enforcement .

• Rated and quoted group insurance policies • Gathered and analyzed data from the claimant/insured’s prior policy with great attention to detail.• Managed insurance cases and documents in Salesforce CRM.• Worked with underwriting, sales reps, and other intake analysts to produce quality quotes. • Worked closely with brokers to best serve the needs and wants of insured individuals.

• Booked and Managed hotel reservations for policy holders of various insurance companies• Provided guidance to adjusters and policy holders to choose best options for housing and financial needs• Use of Siebel CRM, and Sabre GDS travel agency program• Bridged communication between hotels, policy holders and insurance adjusters • Managed high volume of emails (via Outlook) and phone calls on a daily basis • Prioritized tasks biased on urgency in an organized and efficient fashion.

I work with kids grades K-6 In an after school program called Cougar Club. There I run various activities that encourage physical exercise, cooperation, and communication. ex. capture the flag, soccer, dodge ball. Also I help In community events such as family movie nights, fall festivals and spring flings.

I work with a client who has Autism and provide basic care such as feeding, bathing, dressing, as well as teach him/her life skills such as washing dishes, make change at stores, cleaning room etc.

Primarily, I was the grill master. Other duties involved taking orders, maintaining facilities, and customer service