Gabriel Sosa Email and Phone Number

•Acted as the primary point of contact for all clerical needs within the program, office supply and check requests, managing mail and billing of contracts, and developing, printing, and disseminating program materials and family education packets. Also, efficiently handled daily administrative tasks to ensure smooth operations.•Coordinated the staffing pattern of the program based on patient volume and needs, providing coverage and support to ensure uninterrupted patient care and continued efficient workflows.•Collected, analyzed, and utilized data and evidence-based statistics to make informed decisions, driving improvements in service delivery and patient satisfaction. Facilitated seamless inter- and intra-departmental communication and linkages, responding to and managing internal agency communications with community services, staff, other hospital departments, and off-site programs. Disseminated updates through letters, emails, and other methods as required.

•Links HIV positive patients into necessary insurance plans, HDAP (HIV Drug Assistance Program) or other benefits to insure ongoing medical care and other services.•Follow Massachusetts Department of Public Health, CDC, and Boston Public Health Commission guidelines and regulations to connect and establish care to vulnerable patients•Expert knowledge in various public and private health carriers and other patient financial services in Massachusetts•Collect data for program evaluation, conduct chart reviews in EPIC, track data, and follow-up with relevant parties•Interprets and explains to patients and their families the charges, services and policies regarding payment of bills

•Follow Anti-Retroviral Treatment and Access to Services (ARTAS) guidelines provided by the CDC to establish care for HIV positive clients including Ryan White and HMAP (HIV Medication Assistance Program)•Use the Strengths-based Case Management (SBCM) model to collaborate with clients to use personal strengths to create the scope of individual goals with appropriate guidance, recommendations, and feedback•Communicate with local, state, and federal stakeholders to link HIV positive clients to care•Collect and record patient data in Microsoft Excel and EPIC software to create baselines for future studies

•File and privatize all patient medical information into Walgreens Intercom Plus system and maintain compliance with HIPPA guidelines•Resolve federal, private, and public health insurance issues and claims into the Walgreens Intercom Plus system•Fill prescriptions by counting, measuring, and weighing pharmaceutical medications •Responsible for accounting and registering all sales at the cash register•Provide excellent customer service to all patients and medical providers needing our services

•La Unidad Latina, Lambda Upsilon Lambda Fraternity, Incorporated primarily seeks to take a leadership role in meeting the needs of the Latino community through academic achievement, cultural awareness, community service and promotion of the Latino culture and people.•La Unidad Latina Lambda Upsilon Lambda Fraternity, Incorporated strives to become the premier Latino Fraternity in the country. More specifically, we strive to become a nationally recognized Latino fraternal organization comprised of the best and brightest leaders committed to excellence in service and education.•Providing Access to Higher Education initiative, is a college focused initiative tailored to support Middle School/High school students in their vision to graduate from a four-year college•Administer and submit fraternal documents to regional and national leadership with attention to detail and effective written communication skills•Coordinate events to meet strict deadlines and ensure project objectives are being met with growth, teamwork, & collaboration•Effectively manage events and projects through cross-functional teams that align with fraternal missions and goals

•Address and monitor social determinants of health through community based participatory research (CBPR)•Input qualitative and quantitative Latino health data into Microsoft Excel and IBM SPSS for analyzation purposes •Use data analytical skills to equip communities to use knowledge and action to market innovative social and systemic change •Serve as primary contact to communicate research findings to internal/external stakeholders in effort to provide solutions for Latinos in North Carolina

•Created a welcoming environment for customers to happily come back •Boosted sales by promoting special sales or offers provided by the store •Utilized different methods of payments, provide exact change, ability to count money, change transaction taxes at the cash register•Managed inventory and products entering the sales floor separating them by category•Ensure excellent customer service is provided at all times to ensure the best shopping experience