Gabriel Serna Email & Phone Number

Provo, Ut, Us

Pleasant Grove, Utah, United States

As a Customer Service Team Lead in the call center, I have gained experience in strategic development, assigning tasks, monitoring progress, and effective communication. I have become an expert in managing day-to-day operations and consistently reporting to supervisors to keep them informed about team progress. I am able to motivate and coordinate team members to achieve project goals, as well as provide clear instructions and train them on all relevant updates and of course resolving difficult customer calls.

Cancún, Quintana Roo, Mexico

I analyzed marketing strategies for launching promotions and paid campaigns, managed inventory, and provided support and training to team leaders.We achieved success in expanding the Essential Oils market to Colombia, Chile and Mexico, and I handled shipments from the US to these countries. My responsibilities included overseeing customs documentation, tracking shipments, managing international payments, conducting remote employee training, and monitoring product shrinkage.I've played a leadership role and implemented strategies to drive business growth.

Cancún Y Alrededores, México

Computer and Networks Repairs and Maintenance- On-site and remote technical support to end and corporate users.- Technical support, corrective and preventive maintenance of software and hardware.- Support to IT services (Internet, videoconferences and telecommunications)- Installation, support to failures, maintenance and configuration of networks and structured cabling of voice and data, wired and wireless.- Management of PC (Windows), Android, iOS platforms.- Peripheral maintenance and configuration.- Certification in MS Office.- Administration of email accounts SMTP, POP, IMAP- Calibration of SATCOM Satellite Systems and coaxial networks.

Cancún, Quintana Roo, Mexico

I was responsible for managing various financial aspects of the company, including tracking accounts receivable and payable, handling bank payments, generating invoices, preparing accounting reports, overseeing the procurement of construction materials and tools, and ensuring timely payroll processing for employees. All of these responsibilities played a crucial role in supporting the company's international expansion efforts.

Cancún, Quintana Roo, Mexico

Comprehensive Computer and Network Support Services- On-site and remote technical support for both end-users and corporate clients.- Troubleshooting, fixing, and preventing software and hardware issues.- Supporting IT services like internet, videoconferencing, and telecommunications.- Installing, troubleshooting, maintaining, and configuring both wired and wireless voice and data networks, including structured cabling.- Managing Windows, Android, and iOS platforms.- Maintaining and configuring peripherals.- MS Office certification.- Administering email accounts using SMTP, POP, and IMAP.- Calibrating SATCOM Satellite Systems and coaxial networks.

Cancún, Quintana Roo, Mexico

My role as a building cleaning and conservation advisor was to establish a training system for leaders for the conservation of more than 55 properties in various areas of the states of Quintana Roo and Yucatan, Mexico.Carry out stock inventories and restocking of materials in coordination with suppliers.

Cancún, Quintana Roo, Mexico

My responsibilities here were to Audit Warehouses of more than 8 stores and a general one, carry out scheduled and random inventories, and Implement the systematization of databases and billing connected to the main office.

Cancún, Quintana Roo, Mexico

Administration of the University Library, support for the teaching function, Control, Coordination and Supervision that the services provided are of sufficiently satisfactory quality and quantity to meet the university demand,issuance of statistics, reports and periodic reports.Achieve the digitization of services by going from control through printed cards to having a searchable database based on the Library of Congress system with a collection of more than 32,000 copiesI managed the digital consultation rooms, newspaper library and established the book lending system.we obtained several local and state recognitions, as well as having participated as a member of the board of librarians of the technological universities of the country, with presentations at various meetings.

Cancún, Quintana Roo, Mexico

At the company, my responsibilities included handling individual and business billing, monitoring and managing accounts receivable, and assisting in sales. Additionally, I stepped in to support customer service when needed. One of the significant projects I undertook was establishing direct relationships with suppliers to secure wholesale prices, which significantly contributed to the company's revenue growth.

Cancún, Quintana Roo, Mexico

I've provided comprehensive administrative support, including managing payroll for a workforce of 350 employees. My responsibilities extend to overseeing the company's intranet, ensuring seamless computer support, optimizing network functionality, and maintaining efficient telephony systems. With a strong background in IT, I've been instrumental in troubleshooting and resolving technical issues, ensuring that the organization's technological infrastructure runs smoothly.

Chetumal, Quintana Roo

I conducted an in-depth analysis of banking data and implemented a robust control system. This system allowed for a meticulous tracking of information through databases and graphical representations. The primary goal was to prevent any potential losses in credit extended to our local bank clients. By leveraging this system, we were able to enhance our ability to monitor credit transactions and ensure their security and reliability.