Gabriel Soga Email & Phone Number

State Of São Paulo, Brazil

Mogi Das Cruzes, São Paulo, Brasil

Working as a Contractor, providing full-time services for Otto.vet as Tech Lead

Remote

• Conducted pair and trio coding sessions along with other engineers focusing in toopen-source projects contributions
• Resolved several front-end issues for Alby, a lightning wallet web extension, using Node.js (typescript) and React.js
• Co-created an open-source solution for summarizing recorded coding sessions using Node.js and ChatGPT's API

São Carlos, São Paulo, Brasil

• Contributed to the back-end codebase through development and code reviews for ahigh-availability analytics pipeline capable of handling 80TB of daily raw data usingNode.js, AWS Lambda, SNS/SQS, ECS, S3, DynamoDB and.
• Built unit and integration tests using Jest and Mocha across services to ensure highavailability and reliability, up to 95% of overall coverage
• Led a team of 4 engineers to update critical REST APIs, designing and implementingnew features in that reduced unnecessary traffic by 65% and improved userexperience
• Provided daily operational support for production systems, promptly responding toPagerDuty incidents and effectively resolving customer escalations using Jira
• Deployed infrastructure and observability improvements to AWS using Terraform andServerless

São Carlos, São Paulo, Brasil

• Designed several solutions and proof of concepts to assist the pre-sales team,resulting in 6 enterprise-level contracts for new marketing chatbot projects
• Led the development of 2 enterprise-level marketing chatbots using Node.js(typescript), Node-RED, AWS Lambda/SQS/S3/API Gateway and Snowflake
• Architected REST APIs for a Campaign Manager, providing an user-friendly interfacethat resulted into +1000 marketing campaigns
• Trained and mentored 6 junior developers

São Carlos, São Paulo, Brazil

• Spearheaded the implementation of a WhatsApp chatbot for a huge food deliverycompany, which improved ticket resolution time by 74% and achieved a 70% costreduction, benefiting over 200,000 couriers in Brazil
• Built over 15 WhatsApp chatbots for clients in education and retail industry usingNode.js, BigQuery, AWS Lambda/SQS/API Gateway/EventBridge and Redis
• Conducted 2 workshops to onboard about 30 new chatbot developers

São Carlos Area, Brazil

• Revamped an internal chatbot building platform by adding Whatsapp support usingJava, Spring, Elasticsearch and Redis, resulting in the implementation of projects forAvon, Gaming Partner Summit 2018, and AB Inbev
• Conducted a hands-on Elasticsearch workshop on index modeling and data queriesfor the Federal University of São Carlos (UFSCar)
• Mentored 5 interns throughout onboarding and training processes

Miami, Florida, United States

• Submitted a project for an internal AI innovation challenge, which was later reviewed andapproved by the C-levels to be developed in a job rotation program for three months in the Miamioffice
• Led a 3-people team to create a Zendesk Chat web plugin that optimizes retail customerservice time and quality by providing response suggestions using Node.js, Redis, Python, and Wit.ai

São Carlos Area, Brazil

Developed several chatbot projects using Node.js, AWS (EC2/ECS, Lambda, DynamoDB), Elasticsearch, Redis and PostgreSQL, while backing the customer support for the operations. The most prominent ones were: Tupperware (matching customers with over 12,000 consultants); Freeco (Carnival marketing campaign with over 10,000 unique users in 7 days); and Pizza Hut.

São Carlos Area, Brazil

Project in the field of data science and statistics: "Análise estatística de neurôniosanimais em uma abordagem taxonômica" (Statistical analysis of animal neurons in a taxonomical approach)Associate professor: Francisco Aparecido Rodrigues (ICMC/USP)Co-Associate professor: Luciano da Fontoura Costa (IFSC/USP)

Bachelor In Computational Physics, Mathematics And Computer Science

Digital Product Leadership

Learned the essentials of the Digital Product along with experts, including: - The Vision - Discovery cycle - Delivery cycle - Growth.