Gabriela Rojas Email & Phone Number

New York, Ny, Us

New York, New York, United States

Employed by Amelia, working at Memorial Sloan Kettering Cancer Center.

New York, New York, United States

Employed by The Young Group, working at Memorial Sloan Kettering Cancer Center.Started position assisting users over the phone. Issues were escalated if they were unable to be resolved during calls. A few months after being hired, was asked to assist with training MSK employees on Office 365 applications. Once chat was implemented, I was placed as a primary chat person. In addition to handling chat, I also sort through Level2 and Dispatch tasks and assign them to the appropriate queues as well as focus on Web queue/ tasks. I am also responsible for training any new hires that join chat team.

New York, New York, United States

During the COVID-19 pandemic, I opted in to support the “Work from Home” model that Microsoft rolled out. Specifically, I assisted customers with Office related issues, which included activation, reinstalling, and downloading the license. Trained to use certain software to remote into customer’s devices to better help with resolving their Office related questions and issues.

New York, New York, United States

• Empathetically assess customer support needs through listening, diagnosing, and repairing their devices, helping customers discover, use, and love Microsoft hardware, software, and services• Deliver collaborative and enrichening one-on-one training sessions to both consumer and business customers, helping them acquire the skills needed to enhance their knowledge around our products and services• Identify and communicate potentially complex repair situations to store leadership as appropriate, maximizing time efficiency in resolution with a high-level attention to detail • Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally

Greater New York City Area

Managed all technical appointments going through the queue and assigned each appointment accordingly to any available technicians. Listened and evaluated what the technical issues were so that I can set the expectation of how their consultation would go. Shadowed technicians so that I can better improve myself in my current role.

Greater New York City Area

As a product advisor, my job is to be customer obsessed, impact my customers with their decisions, collaborate with those who work with me, constantly look for ways of improving my work ethics as well as my responsibilities, and lastly to be able to adapt to situations around me with customers as well as my job.

Greater New York City Area

• Basic accounting duties – invoicing, paying bills, etc.• Establish and sustain customer relationships• Web copy content editing• Maintaining organization of web accounts