Gaby G. Email and Phone Number

Provided customer support using Google Workspace, Slack, DialPad, Salesforce, Bakery, HubSpot, and Sigma. Managed tickets from open to close, reviewed claims for approval, adjusted service provider orders and amounts, accurately updated analytical excel tracking reports, updated account information, and verified parent/guardian award eligibility. Answered questions related to program guidelines, approvable services and eligible products. Assisted with technical online support, translated for Spanish speaking clients both oral and written.

Supported client teams in the request and follow up of specific documents (repayment agreement, data consent, electronic funds transfer, broker packages), scheduled corporate housing; coordinated broker referrals, new service orders (household goods, auto shipments, car rentals), cancellations, resolved incoming calls, check in on clients experience outgoing calls, managed reports for data integrity, communicating with all levels of management and executives to de-escalate and resolve issues.

Maintained regional Survey Management System database; Communicated internally and externally to provide, exchange, or verify information: Answered inquiries, addressed issues, resolved problems and complaints; Documented and performed technical review of all survey investigations to ensure accurate preparation, supporting information, narratives, and reports; Verified all documentation complies with state and federal requirements and made corrections to ensure compliance; Entered critical information into state and federal databases and processed actions within required time frames; Prepared technically accurate reports, notification letters, administrative penalty notices, waiver letters, CMS Certifications and Transmittals.

Promoted and launched new products, met sales goals and increased sales margins, kept inventory of product, replenished stock, and accurately completed visual product placement charts, made assessment of client skin needs, completed facials and makeup applications, helped organize events, created new client profiles, processed online orders and managed appointment calendar. Reported sales activity to Account Executives and Department Managers; attended continuous training to stay current on advanced skin science and beauty trends. Assistant Store Manager: I answered client concerns resolved and de-escalated issues, opened and closed store front, reconciliated registers, managed Sales Goals Performance report, customer Retention report and Inventory Management reports, bank deposits, called in numbers to Regional Manager, arrange shift schedules for team.

Maintained Workers Compensation database, entered and updated claim file information received; Reviewing and proofreading forms and reports for accuracy, completeness, and legibility; Maintained Personal Injury records, composed response letters and internally communicated with other claims departments to initiate the claim creation; Assisted Benefit Review Officers with Contested Case Hearing requests; Identified and directed specific claims related inquiries to appropriate departments and provided the public with responses to routine questions regarding Workers’ Compensation rules, policies, forms, and services; Prepared documents for mailing/shipping and distributed documents; Transmittal of documents for electronic filings.

Supported attorneys, paralegals and secretaries: entered billable hours in Access database, coordinated conference calls and room reservations, typed information into contracts and wills, served as witness to POA and Estate Wills; Prepared purchase requests and ordered office supplies; Implemented a file tracking system; maintained Corporate Client files; Mail distribution; Executed work orders such as providing data entry in Excel reports, file conversion, proofreading, copies, faxes, emailing, outgoing mail and shipping; Backup for Receptionist.

Taking minutes and producing agendas for Board Member Secretary, assisted with travel and lodging arrangements; Suplant for Executive Assistant to the Deputy Director: managed calendar, scheduling and communications, organized reports and documents, answered phone calls, set up meetings, screening visitors, handled confidential and sensitive personnel requisitions; Served as HR Liaison: maintained Personnel files and Executives sensitive documents, prepared personnel requisitions, created job files, posted internal job notices, prepared new hire packets, updated applicant data using Unix system, ordered and inventoried office supplies, answered phones providing answers and resources to questions, registered public for workshops and conferences, registered visitors for security.