Gaby Galvan Email & Phone Number

Tucson, Arizona, United States

As a Full Stack Software Engineer at Ridgetop Group, I have played a pivotal role in the evolution and enhancement of Sentinel MotionView software and RotoSense firmware http://tinyurl.com/RGI-SM:Legacy Software Support (Current Project): - Spearheaded updates to the front end using React, ensuring a modern and intuitive user interface - Implemented backend enhancements using Go Lang, optimizing performance and scalability - Contributed to embedded firmware updates in C, enhancing the functionality and efficiency of the smart sensors data acquisition capabilitiesFuture Version Development (Current Focus): - Currently leading front-end toolbox integrations for data manipulation using React - Redesigning backend structures and communication protocols with BLE sensors, employing Python and Go - Actively involved in supporting updates to new BLE sensor firmware in C - Contributing in the planning and collaborative efforts towards the cloud-based integration of Sentinel MotionView, ensuring scalability, flexibility, and enhanced data management.

Tucson, Arizona, United States

- Accountable for vision and execution of internal product handbook documenting product process, strategy, and mission for company wide use- Revamped existing product wiki to increase usability creating a framework for other intradepartmental wikis- Coordinated with product managers, product marketers, and other subject matter experts to document product releases and new features- Curated onboarding material for early-stage customers (0-90 day) increasing understanding of SEO and product application while decreasing time-to-value

Tucson, Arizona, United States

- Gathered and consolidated institutional knowledge into a user-friendly knowledge tool (Zendesk Guide) found areas of opportunity through analyzing search keywords, most viewed articles, and customer feedback - Partnered with subject matter experts across departments to create, author, and implement knowledge offerings for staff (creating training content in 360 Learning) and end-users (FAQ articles, standard operating procedures) - Responsible for restructuring tagging system in Zendesk, increasing data driven decision making using customer care trends- Led implementation of new last-mile delivery software including on-site training sessions, user guides for staff at all levels, and follow-up training to ensure knowledge retention

Tucson, Arizona, United States

- Investigated and solved delivery issues as reported- Processed applications for reduced-cost memberships- Able to adapt and shift as needed during periods of growth

Flagstaff, Arizona, United States

- Implemented and managed day to day operations of reusable container program, resulting in over 11,000 disposables diverted from landfills yearly- Organized Food Recovery Network student volunteers to donate 4,000lbs of recovered food per semester to local shelters- Created implementation plan to minimize plastic straw usage 87%- Supervised a team of interns to promote sustainability initiatives via social media campaigns and outreach events- Organized and planned events such as the Open-Air Markets, Earth week events, chef demonstrations, and meetings with NAU president- Established first knowledge-sharing tool for this newly created position

Flagstaff, Arizona, United States

Software Engineering

Bachelor Of Science - Bs, Environmental Science

Activities and Societies: Botany Club, Food Recovery Network, Environmental Caucus