Gaby Maday Hernandez Viloria Email & Phone Number

Washington, United States

• HR Analyst (Visa Administrator – HROPS Operations)
• Managed G-4 visa consultations and assisted over 3000 staff members stationed in the United States with inquiries regarding their legal status (G-4/G-5 visas, change of status, work permits).
• Led the G-5 portfolio oversight, driving compliance through rigorous training and regular status monitoring of 130+ domestic employees, enhancing workforce readiness.
• Innovated personnel records management systems, streamlining access to critical HR documentation and significantly improving operational efficiency.
• Established and maintained high-level relationships with U.S. Department of State counterparts, strengthening organizational compliance and facilitating seamless visa processing.
• Orchestrated multi-stakeholder meetings and expert-led orientation sessions, ensuring seamless coordination across international organizations (World Bank, IADB, UN, OAS) and external vendors.

Washington, United States

• Managed high-impact HR operations, including visa administration, benefits processing, and employee data management for a diverse international workforce.
• Championed process enhancements in benefits and visa units, significantly reducing bottlenecks and optimizing employee service delivery.
• Collaborated cross-functionally to redesign the HR service model, driving operational improvements that enhanced customer satisfaction and reduced processing times.
• Delivered comprehensive HR support, expertly handling inquiries and providing policy guidance via the ServiceNow system to both employees and retirees.

Washington, District Of Columbia

• Directed national and international legal status processes for 1,500+ employees, ensuring regulatory compliance and introducing policy improvements that enhanced visa management.
• Successfully led the overhaul of the G-5 Visa Policy and introduced a secure travel document protocol, mitigating long-standing operational risks.
• Played a pivotal role in the establishment of the OAS Leadership Academy, developing leadership training programs for senior executives, contributing to organizational capacity building. developed courses tailored for.
• Built and nurtured key relationships with the U.S. Department of State and third-party compliance partners, ensuring seamless legal and operational workflows.
• Led the development and implementation of organization-wide E-learning initiatives, enhancing employee training and development while driving Enterprise Resource Planning (ERP) project success.
• Partnered with the Information Technology Department to design and enforce secure data-sharing protocols, ensuring compliance and safeguarding sensitive organizational records.

Washington, District Of Columbia, United States

• Cooperated and managed the daily activities of the Insurance Office: planning, managing health and life insurance plans, and providing support to over 2000 employees and retirees while fulfilling operational activities.
• Contributed to the communication strategy for employees and retirees and informed them of the work developed by the Insurance Office and health unit.

Bogota DC, Colombia

- Managed the 80% of international communication, translating accounting reports, business proposals, tax reports, etc.- Developed partnerships, and maintain a robust communication with national and international clients.- Coordinated and assigned the administrative and operational activities of the accounting firm.- Provided support with payments, tracked.

Bogota DC, Colombia

- Reviewed, and approved the 100% of the office’s decisions with regards to accounting, legal, administrative matters based on the statistics and general indicators.- Researched, developed, implemented and monitored regulations applied by Colombian Law.- Coordinated the maintenance of equipment, and cover the payments accordingly for suppliers and.

Bogota DC, Colombia

- Controlled commercial Opportunities. - Elaborated payroll, hiring applications, contracts and follow up of the whole hiring process. - Created assembled and coordinated the overall process for training projects. - Consolidated reports and preparation of certificates.

Bogota DC, Colombia

- Provided support to the Senior Management in administrative matters, detailed accounting, and monitoring records maintenance.- Managed a banking platform for payments to employees and suppliers invoices. - Monitored all financial aspects of the office.- Provided support for with translations.- Developed highly confidential reports.- Kept communication.

NYC

Focused in aspects of writing: formatting, documentation, grammar, spelling and mechanics. Font consistency, subject-predicate agreement, comma usage and capitalization in general documents like handbooks, brochures, catalog among others.

Valencia, Venezuela

• Managed relationships with suppliers in China, Brazil, and the US
• Worked with shipping companies to achieve best prices and benefits
• Coordinated with shipping companies to manage long distance shipment logistics
• Authorized payments for suppliers and shippers

Guacara, Venezulea

• Worked directly with banks in order to pay suppliers according to the national foreign exchange control policy Read phonetically stablished by the Government.
• Conducted daily follow up reports on CADIVI website and checking national and international trade regulations.
• Authorized payments for suppliers and shipping partners Dictionary -.View detailed dictionary
• Created and managed relationships with suppliers in the Americas, looking supplier for buying row material.

Master'S Degree, Human Resources Management, Completed

Certification Courses, Certificates In English And Import & Export

Activities and Societies: Courses

Bachelor'S Degree, Languages In Business Area

Activities and Societies: Cultural and Languages GroupsBachelor Degree