Gaby Khoury, Cpp Email & Phone Number

Ottawa, Canada Area

• Responsible for a large portfolio of various clients in the Ottawa Area and the Greater Windsor and Sudbury Regions
• Managed assigned contracts in accordance with Commissionaires Ottawa Contract Management Work Instructions
• Determined client’s needs and contract details such as, duration of the contract, contract start date, hours of coverage, qualifications (language, security clearance), number and location of posts, requirement for.
• Participated in the contract renewal, approval process to monitor contract changes and ensured compliance with the company’s policies and procedures, existing Post Orders, labour legislation and collective agreements
• Conducted contract and personnel investigations of Non-Compliance, Grievances and Complaints
• Reviewed non-compliances/grievances/complaints conducted by the Investigator and submitted recommendations to the Chief Operations Officer

Ottawa, Canada Area

• Conduct Business Development and Marketing of security and special services in accordance with Commissionaires Ottawa Strategic Plan
• Manage assigned contracts in accordance with Commissionaires Ottawa Contract Management Work Instructions
• Determine client’s needs and contract details such as, duration of the contract, contract start date, hours of coverage, qualifications (language, security clearance), number and location of posts, requirement for site.
• Participate in the contract renewal, approval process to monitor contract changes and ensure compliance with the company’s policies and procedures, existing Post Orders, labour legislation and collective agreements
• Conduct contract and personnel investigations of Non-Compliance, Grievances and Complaints as directed by the Director of Operations and provided recommendations
• Review non-compliances/grievances/complaints conducted by the Investigator and submitted recommendations to the Director of Operations

Mississauga, Ontario

• Coordinated, scheduled and dispatched all service and installation resources
• Managed specific project installations and ensured that the scope of the work was completed quickly and according to the clients needs and legal ramifications
• Managed project installation schedules and dispatched proper resources ensuring maximum use of our resources and keeping within budgetary requirements
• Coordinated project specific resources, managing project scope changes, obtaining key inputs and outputs related to the project workflow
• Provided customer support and maintained strong customer relationships
• Provided daily support on assigned projects in order that installation revenue, project cost control and team efficiency targets are met

Toronto, Ontario

• Managed, coached and mentored staff in a unionized environment at multiple locations
• Excellent knowledge on health and safety issues and emergency planning
• Extensive knowledge of security related and investigative legislation
• Provided a weekly employee schedule and ensured that operational costs were not exceeded
• Managed all of the security operations for several locations across the GTA
• Travelled and audited all our sites to assess security proficiency

Toronto, Ontario

• Liaised, conducted independent investigations and Immigration interviews to provide security-screening assessments to Citizenship and Immigration Canada regarding new applicants
• Interpreted and assured that the work was completed according to government policies and procedures and according to court warrants
• Collected, analysed, investigated and reported relative information in accordance with government policy and procedure in a timely manner
• Managed various classified security investigations
• Consulted various government departments on International issues
• Consulted and worked closely with senior investigators on various projects

Bachelors, Political Science

Focused on Middle East and European diplomatic relations during the 20th century.

Bachelors, History

Specialized in Middle East and European History from World War I to the Iraqi invasion of Kuwait.

Education record