Gaby Lee Email and Phone Number

• Transformed member experience by optimizing location occupancy through the orchestration of impactful member events and strategic engagement initiatives. • Achieved organizational objectives, elevated client experience metrics, meeting KPIs, and elevated Net Promoter Score (NPS) significantly.• Enhanced operational efficiency by assessing budget output and devising effective, streamlined solutions to boost productivity and minimize resource expenditure.

• Designed visual elements for mobile and web iterations, ensuring consistent brand delivery and aesthetically pleasing user interface across various platforms• Drafted wireframes and prototypes to visualize and iterate on design concepts, incorporating feedback from team members• Collaborating in the development and creation of comprehensive design documentation, encompassing user flows, personas, and design specifications. This involves actively contributing to the communication of design concepts, ensuring clarity and alignment across the project team

• Designed surveys and facilitated meetings with the Operations Manager and Store Director to improve sales and marketing strategies by compiling sales and revenue metrics.• Conducted client interactions to gather insights, informing operational enhancements.• Analyzed patient input and response levels to sales events and strategies to identify the strongest source of feedback to present in meetings.

• Operated specialized ocular testing equipment such as Humphrey Visual Field, Zeiss OCT, Diopsys (EdRG & VEP), and Topography and Optos imaging. • Presented in meetings with vision insurance providers, brand representatives, and billing departments to verify patient eligibility and foster feedback to providers. • Translated patient complaints and pretesting results to doctors using correct medical terminology and relevant optometry-related medical information.

• Developed scheduling policies and coordinated day-to-day patient flow. Adjusted schedules/patient appointments to meet changing priorities and triaged patient needs. Collaborated with physicians and staff to minimize patient wait times.• Monitored patient accounts, managed insurance aging reports, ran claims/insurance reports, and created patient statements for balances or credits.• Educated patients and their families on care plans in conjunction with direct care providers. Informed patients of key details related to treatments, procedures, medications, and continuing care requirements.

• Utilized EMR Systems such as Aprima and CareCloud to record, update, and maintain patient records as well as provide information for Prior Authorizations to determine patient eligibility for medical procedures.• Scheduled complicated procedures such as X-rays, CT scans, EBUSes, EBVs, and Bronchoscopies by managing and organizing specific physician schedules.• Provided encounter EMR entry, notes, charting and assist as scribe for physician as required, as well as EMR documentation of all patient communications.