Gabriel Izzat Email & Phone Number

Over 8 + years of customer service experience assisting diverse clients, providing information & service in a fast-paced setting...• Effective interpersonal and communication skills (written & verbal) in a high-volume client-focused environment• Ability to communicate effectively with clients.• Collaboratively work with the team maintaining mutual respect and integrity in the workplace• Knowledge of working with diverse clients: newcomers, youth, persons with disabilities, Indigenous Peoples, etc.• Respond to online, in-person & phone inquiries, complaints, and requests with professional courtesy promptly• Active listening skills - able to answer inbound and outbound client calls confidently and in a respectful manner• Research skills: ability to find accurate information, review, verify, interpret and provide it to clients• Strong critical thinking, judgment, problem-solving, and decision-making skills• Interview clients to obtain appropriate information and orientation to achieve the organization's goals• Strong Needs Assessment, consultation, and interviewing skills include asking open-ended questions• Educate clients/participants in explaining and providing information, as well as clarification professionally• Diagnostic Information Gathering Skills with the ability to identify information needed for clarification, by seeking info from appropriate sources, and using skillful questioning to draw out the information, from participants who are reluctant to disclose• Exceptional typing skills, able to input data quickly and accurately – 40 WPM• Digital literate and advanced technical skills: Microsoft Office Suite – Word, Excel, PowerPoint; Internet/Intranet, Google, Curo other communication, navigation, documentation, video conferencing tools: Teams, Skype.• Punctual and Flexible working variable hours, rotating shifts, overtime, and willing to travel under strict deadlines• Ability to demonstrate values and ethics consistent with the Values and Ethics Code for the Public Service• Able to assist clients in English, Romanian And Arabic.