Gaby B. Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

- Delivering exceptional service that embodies the Tiffany touch and personalised experiences to high-end clients.- Consistently surpassing monthly sales targets (€1.15M+ net), driving revenue and fostering long-term client relationships.- Tiffany Ambassador, passionately sharing the brand's heritage, leadership and craftsmanship.- Optimising hospitality and store amenities to enhance premium customer engagement.- Entrepreneurial mindset, proactively developing client relationships to drive lifetime loyalty and consistent revenue.- Actively seeking and incorporating client feedback to improve service delivery and exceed expectations continuously. Highest NPS in the store: 96%.- Maintaining a professional and polished approach in all client interactions, consistently upholding the highest standards of luxury and excellence.

Wembley, England, United Kingdom

- Led engaging tours for over 8,720 local and international visitors, offering insightful storytelling.- Increased souvenir sales by 11%, boosting revenue while enhancing the guest experience.- Managed ticketing and customer care for large groups and VIP clients, ensuring a smooth and memorable experience.- Adapted to last-minute priorities, ensuring smooth operations during major events (Match and NFL days and concerts).- Prioritised the highest health and safety standards for visitors and team, ensuring a secure and enjoyable environment. - Completed thorough opening and closing checks across the tour route.- Developed and implemented a plan to improve clients' experience and streamline workflow, resulting in higher efficiency and customer satisfaction.

London

- Established a successful freelance career as a music performer, singer, songwriter and producer. - Featured and supporting actress across various films, series, commercials and documentaries.- I continuously learned acting and musical skills through workshops, classes, and self-study.

London, England, United Kingdom

- Led daily VIP and VIC tours, delivering discreet and personalised service while sharing engaging stories about Tiffany's history, vision, and legacy.- We exceeded the visitor target of 160,000 attendees, creating an immersive and memorable experience through strategic tour planning at the Saatchi Gallery.- Supported ticketing and guest management operations ensuring seamless customer experience, efficient entry processes, and VIP client service.- Implemented queue management strategies to facilitate visitor flow and reduce wait times, contributing to daily operational efficiency.- Contributed to the planning and execution of operational ticketing, collaborating with cross-functional teams to optimise logistics.- Maximized visitor engagement using the Tiffany App, enriching their experience and receiving great feedback.- Generated additional revenue by successfully selling exclusive pieces and elevating the customer journey.- Provided actionable feedback to improve operations, escalating issues where necessary to maintain a seamless guest experience.- Collaborated with Retail, Management, Facilities, Security, and IT teams, ensuring the overall success of the event.- Displayed adaptability by undertaking additional tasks and fulfilling individual requests, such as training, and consistently contributing to customer satisfaction and efficient event management.

Leeds, England, United Kingdom

- Provided excellent service to attendees during Marcelo Bielsa’s tenure.- Collaborated with teams to meet high-traffic demands on match days, ensuring a seamless fan experience.

London, England, United Kingdom

- Played a pivotal role in the pre-launch phase of Apple Studios in London, leveraging my extensive experience in the music industry, strong work ethic, professionalism, moral principles, friendly demeanour, and problem-solving skills.- Welcomed and assisted artists, guests, and industry visitors, ensuring a memorable experience.- Managed bookings, organised events, and maintained accurate reports on studio maintenance, contributing to the smooth operation of the facility.- Oversaw studio purchases and effectively managed reception, ensuring a secure and efficient workflow.- Supported staff members by addressing their concerns and organising team meetings to establish studio rules and procedures.- Proactively identified and reported safety and facilities risks to the Facilities Manager, contributing to a safe and productive working environment.- Organised and facilitated security officers' training, ensuring compliance with COVID regulations and promptly addressing any facilities issues.- Covered for the Studio Manager during their work-from-home period, ensuring efficient daily operations.- Demonstrated adaptability and problem-solving skills by resolving unexpected situations that arose, ensuring a seamless operation of the studios.

United Kingdom

- Managed studio operations, bookings, and logistics for high-profile artists and collaborators.- Supported large-scale projects, including album releases, studio sessions, and events with major music labels, press, artists, musicians, managers, publishers, and legal and finance teams.- Coordinated travel, schedules, business and personal arrangements, ensuring seamless day-to-day operations and excellent service across all aspects of the estate.- Established and maintained effective communication channels with key stakeholders, including Apple, Platoon, Kobalt, Warner Chappell, BBC, Spotify, etc.- Successfully researched and contacted collaborators for the "12 Questions" album.- Provided technical support and organisation for the studio, including equipment purchases, logistics, and driving artists and collaborators for remote recording sessions.- Managed estate and studio errands, including pet sitting, housekeeping support, and organisation, ensuring a well-maintained and efficient environment.- Liaised with project managers and contractors for various services, such as tree specialists, car services, chauffeurs, alarms, gardeners, pool and tennis court maintenance, pest control, handymen, and instructors, ensuring completion of tasks.- Oversaw estate inventories, stock management, and purchases and optimising costs.- Maintained confidentiality and handled sensitive information with discretion, ensuring the highest level of professionalism and trustworthiness.

London, United Kingdom

- Started as a part-time receptionist and rapidly progressed to Head Receptionist and Office Manager, overseeing a team of receptionists and runners. - Managed front and back of house operations, handling client bookings, administrative tasks, and staff recruitment, as well as payroll.- Organised events and client sessions for industry leaders delivering flawless service.- Provided exceptional customer service to clients and artists, ensuring their requirements were met promptly.- Played a key role in managing the day-to-day operations alongside the studio manager, supporting mastering engineers, assistants, and facilities management.- Pitched a business project to increase revenues via fan tours and VIP experiences. - Developed new processes to improve communication and streamline workflows, boosting efficiency and productivity across the team of runners and receptionists.- Coordinated and organised events for Metropolis and third-party companies like Roland, Ditto Music, and Clash Live.- Supported the CEO when the PA was unavailable.- Led the recruitment, training, and mentorship of reception staff and runners, building a motivated and capable team to consistently deliver outstanding service.- Ensured the safety and security of the studio by overseeing safety protocols, providing staff training, and addressing building issues proactively to maintain a professional and safe environment for clients and staff alike.

London, United Kingdom

London, United Kingdom

London, United Kingdom

- Successfully completed a temporary student placement in the Conductors and Instrumentalists Division.- Collaborated closely with artist managers and associates, coordinating artist itineraries and schedules.- Provided administrative support, including document preparation and translation, data entry, and record keeping.- Developed a comprehensive understanding of the classical music industry and its operations through hands-on experience, gaining valuable insights into the field. - Updated artist web pages, handled ad hoc reception duties, and maintained a professional and welcoming environment for visitors.- Organised travel arrangements, courier services, and deliveries.

Kensington, London, United Kingdom

- Managed and mentored a team of 20, including kitchen and bar staff. - Achieved sales record and management program objectives.- Organised marketing campaigns and managed Social Media channels, increasing engagement and following by 32%. - Assisted GMs and managed site P&L, stocks, customer service, restaurant bookings, organised events, office management, recruitment, payroll and staff rotas.

City Of London, London, England

London, England, United Kingdom

- Awarded the “Thank You Every Customer Leaves Happy” recognition by the Managing Director.

Westminster, London, England

London, England, United Kingdom

Federal District, Buenos Aires, Argentina

Federal District, Buenos Aires, Argentina

- Increased sales of WOBI Events by 17% over the sales target. - Developed and implemented marketing campaigns.- Hosted and networked at WOBI Events. - Updated and increased database customers. - Researched and found corporate key contacts. - Developed lasting business relations with high-profile clients.

Federal District, Buenos Aires, Argentina

Federal District, Buenos Aires, Argentina

- Personal Assistant to Director. Organised personal and business agendas, travels, itineraries, bookings, gifting, etc.- Managed reception, and completed administrative tasks such as invoicing, payments, collections, archives, VAT, quotations, etc.- Increased telemarketing and personalised sales of coaching courses. Developed new business opportunities with key contacts in HR areas.- Updated website according to coaching schedule and supported courses and events.- Provided excellent customer service to clients before, during and after the coaching courses.

Federal District, Buenos Aires, Argentina

Federal District, Buenos Aires, Argentina

Córdoba And Federal District, Buenos Aires, Argentina

Córdoba, Argentina

Master'S Degree, Sports Journalism, Outstanding

Bachelor Of Laws - Llb, Law And Social Sciences, First Class Honours

Law Degree equivalent to UK Bachelor in Law and Barrister Diplomas, with specialisation in Business, International Relations and Social.

Bachelor Of Laws - Llb, Law And Social Sciences, First Class Honours

I started my degree in Law at the University of Cordoba, where I completed modules of my 4th year, before moving to Buenos Aires, where I.

Bachelor Of Arts - Ba, Music Performance, General

Activities and Societies: ACM London - Academy of Contemporary Music awarded by Falmouth University

High School Diploma, Humanities/Humanistic Studies, First Class Honours

Humanities and Social Sciences, Specialisation in Social Communication and Media.