Global Customer Support
Current- Collaborated with 10+ business units and executives to understand business needs and KPIs to gather relevant data, achieve objectives and manage client relationships
- Synthesized 5 different data points to present monthly analytics findings, lessons learned and recommendations to executives and senior managers to produce data driven solutions
- Reduced training time by 15 days by developing individualized learning strategies depending on trainees’ strengths and weaknesses to improve mastery of products and service offerings
- Conducted onboarding of 300+ SaaS clients through end to end order management system, assessed individual knowledge of the products to determine a suitable learning path; monitored lifecycle of onboarding program
- Created 4 assessments (written and verbal) to determine French candidates and new hires language aptitude. Hired, trained, and on boarded 25 employees
- Transformed high level business needs and technical specifications into digestible and actionable steps for teams and clients, to increase workflow efficiency by 40%