Gaby Desir Email & Phone Number

Greater New York City Area

● Collaborated with 10+ business units and executives to understand business needs and KPIs to gather relevant data, achieve objectives and manage client relationships● Synthesized 5 different data points to present monthly analytics findings, lessons learned and recommendations to executives and senior managers to produce data driven solutions● Reduced training time by 15 days by developing individualized learning strategies depending on trainees’ strengths and weaknesses to improve mastery of products and service offerings● Conducted onboarding of 300+ SaaS clients through end to end order management system, assessed individual knowledge of the products to determine a suitable learning path; monitored lifecycle of onboarding program● Created 4 assessments (written and verbal) to determine French candidates and new hires language aptitude. Hired, trained, and on boarded 25 employees● Transformed high level business needs and technical specifications into digestible and actionable steps for teams and clients, to increase workflow efficiency by 40%● Managed a team of 12; maintained 95% first contact resolution for clients, served as the go-to subject matter expert

Greater New York City Area

General Assembly's Web Development Immersive (WDI) is a 3-month long training program dedicated to prepare students to think like engineers and approach problems creatively in order to build the next generation of web applications and digital products.

Greater New York City Area

● Analyzed and evaluated 100+ applicants to determine qualifications for admission, and increased applications by nearly 40% by utilizing social media platforms and organizing outreach campaigns● Decreased dropout rate by 20% percent by creating a peer support program● Represented the program at 3 graduate program fairs and hosted 2 information sessions● Prepared all aspects of the program; admissions, scholarship distribution, administration, class schedules, contractsto an increase of 90% timely delivery● Developed training and planned 4 events for 80 prospective and current students, and responded to inquiries viaemail, phone, video calls and in person● Developed 5 operating procedures, 2 user guides, and presented 3 interactive demo sessions to support students

Washington D.C. Metro Area

● Certified accurate payroll processing and maintenance of records for approximately 30 employees● Directed the budget review team which managed $15000● Planned and executed 10 events including private meetings, luncheons and holiday parties● Oversaw 4 successfully completed projects by tracking timelines, milestones, anticipating roadblocks; communicatedprogress and setbacks to stakeholders and executives● Analyzed software and EOP intranet to perform weekly accounting and financial analysis work● Coordinated security clearance for 10+ visitors of different governmental agencies and maintained personal filesbiweekly

Washington D.C. Metro Area

● Researched materials to develop briefs for 12 Chief of Staff meetings in support of two offices: Office of Small Business and Office of Safety and Occupational Health● Represented the Small Business Division at 7 conferences and outreach events● Liaised 2 internal events of 500+ guests including the Chief of Engineers● Managed the launch of the division’s website in collaboration with 5 other business units● Spearheaded the revised version of the Engineers rule book with a team of 15 team members

Washington D.C. Metro Area

-Coordinated and planned staff meetings, events, lunches -Managed front office operation including but not limited to, answering phones, greeting visitors, ordering office supply and equipment, responding to internal queries, escorting contractors and guests-Wrote and edited documents from letters to reports and instructional documents-Prepared communications, such as memos, emails, invoices, reports and other correspondence-Maintained database records of employees

Greater New York City Area

-Represented the Councilman Office at community events and outreach -Leader of interns, oversaw project assignments and accurate completion -Read local newspaper to stay apprise of what could potentially affect the lives of our constituents -Drafted correspondences to constituents regarding newly available benefits, opportunities -Created and maintained personal files of constituents-Welcomed constituents and assisted with their requests or escalated to the appropriate team -Ascertained the nature of calls and visits to provide clear and concise information

Certificate, Data Analyst

Certificate, Cybersecurity

Brigde To Tandon Program, pre-req for those intended to pursue a Masters in Cybersecurity

International Affairs & Political Science, International Relations And Affairs

Activities and Societies: Phi Alpha Delta, Ballroom Dance Team

Web Development, Computer Software Engineering

General Assembly's Web Development Immersive (WDI) is a 3-month long training program dedicated to prepare students to think like.

Education record

Activities and Societies: Theater Arts