Gabriela Itzel Quirós Hernández, M.A. Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

-Manage the UCSD & Google Career Certificates Program, overseeing five active cohorts with responsibilities including recruitment, enrollment, student engagement, and tracking participant outcomes.-Administer IBM SkillsBuild program, providing free access to self-paced technical training to create a pipeline into formal training programs.-Prioritize daily, weekly, and monthly communication with students via email, Slack, and newsletters, ensuring consistent engagement and support.-Support quarterly recruitment periods by co-hosting live information sessions, conducting outreach at career centers across San Diego County, and leading marketing efforts with SDWP’s Marketing & Communications team, including planning email and ad campaigns.-Piloted the adoption of Articulate to create tailored job readiness and post-graduation support courses, later expanding offerings to enhance career readiness for students in tech tracks.-Host virtual workshops on key topics such as navigating a turbulent job market, managing tech layoffs, and industry-specific career strategies.-Provide resume reviews, interview preparation, and job readiness support for program participants and support teammates with similar tasks across the Sector Initiatives department.-Stepped into ICT Manager responsibilities since late September 2023-Manage data collection and reporting, program budgets, outcomes-based loan processes, and compliance, ensuring alignment with organizational objectives and funder expectations.-Act as a liaison with program funders to report on marketing efforts, ensuring accurate data collection to meet grant expectations and secure continued funding.-Deliver insights at weekly and monthly meetings with program stakeholders to share program updates, needs, and key points.-Lead mentorship initiatives and partner engagement to connect participants with professional development opportunities.

Temecula, California, United States

-Assisted self-funded students enrolled in career training by addressing general concerns during and after completing their programs-Provided bilingual advising in Spanish and English-Utilized a holistic advising approach to promote program completion-Collaborated with facilitators, third-party course providers, and management to address academic needs -Maintained appropriate documentation and notation of academic progress, account transactions, student-advisor, student-facilitator, and partner institution correspondence-Collaborated within advising subteams and internal support teams to assess inquiries, resolve issues, increase retention rates, and meet KPI metrics to drive business-Managed a personal workload within a shared inbox: included carrying out program welcomes, formal program requests, and general outreach-Followed standard operating procedures, contributes to team knowledge base, and provides ideas to adapt guidelines to better meet student needs-Completed essential daily tasks using Microsoft Outlook, SharePoint, Smartsheet, Word, and Excel

Mapo-Gu, Seoul, Korea

-Liaison for North American perspectives in relation to the impact on gaming-Assisted in game localization for North American markets-Used insight from personal identity groups to contextualize the uniquely diverse North American population to successfully launch games in North America-Participated in team presentations on Service Quality Control-Tested Netmarble and competitor video games to analyze, criticize, and improve the UI/UX design-Researched gaming culture within subsets of specific groups (pop culture fandoms, gamers within specific genres, forums, social media users, etc.)-Worked with the marketing team to create storyboards for social media advertisements

Orange County, California Area

-Focused on uplifting grassroots initiatives through coalition building with statewide organizations-Worked with Campus Action Committees in UCSA and connecting them to campus initiatives-Attended monthly UCSA board meetings-Oversaw and guided legislative interns in lobbying Statewide Affairs intern serving under the Office of the External Vice President to advocate for the student body at the state level. Advocacy efforts primarily focused on lobbying California state legislators, UC Office of the President, and the UC Regents

Orange County, California Area

Statewide Affairs intern serving to advocate for the student body at the state level. Advocacy efforts primarily focused on lobbying California state legislators, UC Office of the President, and the UC Regents.

Master Of Arts - Ma, Latin American Studies, Graduate School Of Humanities

Activities and Societies: Graduate School of Humanities Programme Committee Student Chair, AmsterDanceRelevant Coursework: Global Cities.

Political Science And Diplomacy, Underwood International College

Activities and Societies: UCEAP Exchange ProgramRelevant Coursework: Chinese Foreign Policy Introduction to International Law Theories.

Bachelor Of Arts (B.A.), Global Cultures

Activities and Societies: ASUCIRelevant Coursework: Postnationalism in Korea Origins of Global Interdependence Shifting Paradigms.