Gabriela Anna Ochoa Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Manage the team of customer support representatives that provides ongoing support for our e-Commerce platforms to our NA distributors.- Working close with Product Managers, Program Managers, Developers and other teams to implement fixes and enhancements reported by the e-Commerce support team.- Gather customers feedback to drive improvements and ensure the.

Austin, Texas Area

Responsible for supporting half of the US distribution accounts. Constantly communicating and building relationships to ensure our customers satisfaction. Collaborating with internal departments to fulfill our distributors needs. Continuous training and guidance on our processes, products and systems.Key Achievements:Establishing and executing CPQ training.

San Antonio, Texas Area

Reviewed hate speech in social media within the English and Spanish market demographic. Catalogued information according to social media community policies and regulations to shape an algorithm that automatically identifies specific content in the future. Maintained updated knowledge of news and trending topics across all regions. Assisted the community to.

México

Project managed the application transformation project, conducting report development in Cognos and mentoring team members. Manipulated raw data, large data tables, and applied basic SQL to ensure on-time completion of project deliverables. Promoted to the unofficial role of financial owner for the project as a result of previous experience in IBM’s.

México

Identified and understood profitability and capacity needs of the business and products, creating key information and dashboards and quantifying new opportunities. Analyzed and forecasted new product revenue, defined associated capital and operating expense to generate business cases in key projects, and monitored cost/cash flows to drive value-based.

México

Accountable for the budget, management, and use of assigned applications. Fundamentally responsible for the application’s development and the financing of its continued operation. Established roles and the corresponding entitlements within each role, assigning and modifying users based on need-to-know and least privilege. Performed access management.

Guadalajara Area, Mexico

Part of IBM’s speed talent project that consisted in a student program, hiring recently graduated for a 6 months period program in which you would be trained in different roles with the purpose of identifying if you could be a good fit and get a company hire during this period. I got hired after 3 months in the program.

Puerto Vallarta

Directed and supervised the sales and internal operations of the business, including management of the core staff and sales team (15 members). Partnered with cross-functional teams to develop strategies to enhance growth and profitability while providing quality service to the customer. Oversaw client relations, human resources, general bookkeeping, and.

Managed mostly business related tasks for the team such as creating reports, taking minutes, managing vendors and suppliers and other organizational tasks. Tracked record of meeting targets and deadlines efficiently. Manage schedules and itineraries, arranged meetings, appointments, and executive travel. Ensured and maintain confidentiality of all.