In my role as a Sales Associate and Growth Consultant I was responsible for the following:♦ working hard to consistently surpass performance expectations, earn top ranks, and receive accolades for outstanding contributions to the company’s growth and success♦ exhibiting exceptional problem-solving skills, adeptly addressing complex challenges and devising innovative solutions to enhance operational efficiency and also boost customer satisfaction and retention♦ building and fostering strong relationships with clients, colleagues, and other stakeholders by aligning with the company’s vision resulting in the onboarding of lifelong clientele

In my role as a Senior Freight Broker I was responsible for the following:♦ managing high-profile projects, utilizing excellent organization and time management skills, and ensuring that all deliverables were completed on time and to a high standard♦ developing and implementing strategies to optimize processes, reduce costs, and boost profitability which contributed to the company’s overall growth and success♦ mentoring and supporting fellow team members, helping to cultivate a positive and inclusive work environment for all that encourages both professional growth and collaboration♦ demonstrating an unwavering commitment to client service, consistently exceeding my responsibilities in order to address client needs and surprise their expectations, even in high stress situations

In my role as a Junior Sales Associate I was responsible for the following:♦ taking the accounts of highly valued clients through the entire service lifecycle, from acquiring them to managing them♦ demonstrating success is cold calling as well as building rapport with warm leads♦ developing innovative solutions to help to streamline the sales process for myself and my colleagues

As a Professional Photographer for the Miami Heat, I had the opportunity to capture the electrifying atmosphere of basketball games, creating dynamic visuals that resonated with fans and players alike. My role was instrumental in enhancing the game experience and strengthening the brand's visual identity. Here's a breakdown of my achievements in this position:♦Skillfully captured high-energy moments of basketball games, adding value to sports coverage.♦Created dynamic highlights in a high-pressure environment, showcasing pivotal game moments.♦Delivered professionally captured mementos to enhance the fan experience at games.♦Provided lasting visual memories for fans, cementing their connection to the game.♦Adapted photography style to align with the Miami Heat's brand and vision.♦Contributed to a cohesive and visually compelling representation of the Miami Heat brand.♦Ensured seamless integration of photography services with the team's marketing strategies.♦Collaborated with media and marketing teams to maximize the impact of visual content.

Provide first-line technical support to end-users via phone, email, or ticketing system.Troubleshoot hardware, software, and network issues and escalate complex problems to appropriate teams when necessary.Install, configure, and maintain computer systems, software, and peripherals.Document all support activities, solutions, and resolutions in the ticketing system.Collaborate with other IT teams to ensure timely resolution of technical issues.Assist in the development and maintenance of user documentation and knowledge base articles.Conduct user training sessions and workshops as needed.