Gaby Zagoridis Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Payroll and account services company that I manage to assist Film & TV production teams with payroll and expenses.• Analyse and report against daily and weekly production and budget targets.• Expense reports using Microsoft Excel and Google Sheets.• Reconciled accounts payable and receivable using MYOB and GnuCash.

Sydney, New South Wales, Australia

• Categorise and track tickets, identify patterns and fabricate solutions to reduce recurring enquiries.• Develop reports to track task overload of team members, redistributing as needed.• Sort and prioritise training requests to ensure learners remain qualified and compliant in a timely manner.• Collaborate with internal and external stakeholders to provide the most accurate information for learners,educators and programs.• Collate ticket and email replies provided by team members to create and maintain a repository of responses.• Resolve day-to-day 1st and 2nd tier learner enquires. Tag, sort and escalate 3rd tier learner enquires.Achievements:• Refined and documented existing processes, increasing productivity of existing staff by coordinating re-training and up-skilling to ensure consistent understanding and responses in-line with the refined processes.• Developed on-boarding handbook, increasing confidence and reducing uncertainty within new staff.• ServiceNow project main contributor, aimed at reducing staff workload and response time and increasingcustomer satisfaction.

Sydney, New South Wales, Australia

• Tested, implemented, maintained and troubleshooted new access card and security system (HID Global SAFE Lenel S2), requiring global collaboration.• Pre-empted and communicated go-live expectations and potential hurdles to stakeholders• Resolved day-to-day 1st and 2nd line customer IT problems raised in ServiceNow, supported and maintained ITsystems across 3 countries including NetApp, GlobalProtect, Condeco and Microsoft 365.• Developed and maintained end-user documentation, e.g. Mandatory 90 Day password reset, VideoConferencing and Microsoft Teams guides.• Streamlined and automated legacy spreadsheet reports using Microsoft Power BI.• Proactively contacted, arranged and dispensed user training.• Completed risk assessment on change projects for stability, security and stakeholder impact.• Automated Condeco bookings with Microsoft Power Automate, removing human error in time-critical motionpicture marketing screenings.• Supported Office Manager in development, delivery and enforcement of Environmental Health and Safety(EHS) procedures and standards.• Coordinated return-to-office project post-COVID.Achievements:• ‘Going the Extra Mile’ Award Recipient.• Retired manual access card audit and developed Microsoft Power BI report, increasing accuracy and reducingtime required for quarterly audit.• Trained and transitioned Managing Directors’ onto OneDrive system, bringing more of the company intocompliance with Global IT policy.

• Coordinated business and external staff on project delivery for IT systems.• Managed project to consolidate employee certification data from 5 IT systems to 2.• Coordinated WordPress, Beaver Builder and Elementor website CRM project.• Project Coordinator on new HR system (Employment Hero), Payroll system (YourPayroll HeroPay) andRostering & Timesheet system (Assignar).• Coordinated maintenance of existing systems (Deputy, Xero, CATOTools)• Managed Cyber Security project through implementation of 1Password.• Trained Subject Matter Expert (SME) staff to maintain new systems and reported compliance rates.• Coordinated implementation team to identify potential roadblocks, map out timeline and escalated as required.• Managed own workload and time, coordinated regular progress meetings and communicated effectively withdirect supervisor and project sponsor.• Managed design and implementation of payroll classification and award system with external SME consultants.Achievements:• Employee-of-the-Month and CEO award recipient on multiple occasions.• On time and on budget implementation of new Payroll, Timesheet & Rostering, HR, and Websites CRMsystems.

• Provided customer, admin and IT support.• Designed and implemented data interchange via spreadsheet and API to transfer timesheet data to new payrollsystem.• Ensured compliance with State regulations and legislation for Traffic Control and Security Guard staff in NSW,QLD and SA.• Coordinated Payroll Team, Award specialists and FairWork Ombudsman to ensure we were paying staffcorrectly, applying relevant penalty rates and interpreting the award rules to new systems.• Ensured staff were paid under the appropriate award and received correct allowances.• Trained remote staff and proactively manage any problems.• Entered nationally accredited trainings ensuring compliant data.• Setup systems to capture fatigue management issues.• Approved a high volume of timesheets against supporting documentation such as dockets and geolocationservices.Achievements:• Reduced timesheet errors by 80%.• Increased docket adherence, significantly reducing investigation time and invoice querying by external clients. • Supported response to audit by Security Law Enforcement Directorate (SLED).

Sydney, Australia

• Adaptable when required as Fill-in Coordinator at a variety of other schools whenneeded.• Supervise other educators, ensuring they understood their responsibilities and uniquesituation at any particular school.• Ensuring medication vaccination records were up to date and accessible per safetyrequirements.• Proactively create daily programs with compassion in mind, reflecting the specificphysical, mental and emotional needs and interests of 100+ children taking into account the diverse socioeconomic and cultural backgrounds.Achievements:• Identified inconsistencies in payroll that reflected employees not being paid correctly. New processes were put in place to ensure this did not happen in the future.• Increased inter-personal relationships both within and between staff and children. Focusing on fostering a safe and compassionate environment.

Sydney, Australia

• Trained by Lizard Children’s Centre, Lane Cove West, NSW• Provided 1:1 therapy to children with autism spectrum disorders in home and school settings.• Implemented ABA techniques to develop appropriate play skills, cooperation skill and daily living skills; increase language and communication and managing challenging and maladaptive behaviour.• Scheduled outings to the cinemas, the zoo and the park to encourage implementation of these skills in new environments.Achievements:• Fostered a more inclusive environment in pre-school increasing enrolment of other neuro-atypical and neuro- diverse children.• Encouraged a non-verbal child to communicate confidently and ensured adults at the school were patient throughout the process.

• Developed existing customer relationships.• Customer service support for both internal team and external clients.• Answered clients queries.• Developed new sales and marketing strategies.• Used MYOB for Data entry, payroll and invoicing.• Maintained and updated frequently fluctuating stock prices on website with WordPress.• Appropriately stored and safely disposed of confidential information to satisfy legal requirements.Achievements:• Developed standard operating procedures by identifying key processes and tasks in the business and devising clear, role based templates, thereby improving efficiency in on-boarding and off-boarding and increasing productivity through a series of reference guides.• Analysed the customer requirements and developed a new sales and marketing strategy resulting in a 20% increase of sales in those products.

Sydney, Australia

• Entered client invoices, expenses and receipts into MYOB.• Modified graphics for websites and social media using Gimp, Adobe Photoshop and WordPress.• Wrote and edited copy for website and articles.• Expense reporting in MYOB and GnuCash.

Sydney, Australia

• Communicate clearly with customers.• Ensured customer complaints were promptly resolved.• Trained colleagues on how to use new ordering system, ensuring a smoother experience and faster turnaround for the customers. • Handled cash and credit card transactions.• Maintained cleanliness in the work stations and communal areas.• Ensured work stations were appropriately stocked.• Trained in a variety of jobs including cashier, drive-through operator and cafe worker.

Bachelor Of Science (Honours) - Bshons, Psychology

Included in the 2016 University of Sydney Honour Roll

Bachelor Of Science - Bs, Psychology

Activities and Societies: SciSoc Psyche SUITS

Exchange Student

Activities and Societies: Photography Studied English, Philosophy and Photography while on exchange. Participated in many holiday themed.

Bachelor Of Arts - Ba, Philosophy

Activities and Societies: Suspense and Mystery Society Photography Society FilmSoc Fine Arts Society

High School Certificate

Activities and Societies: Member of the netball, basketball and soccer teams.