I have just completed a two year rolling contract with North Craven Building Preservation Trust Limited as their Operations Manager. My role was to manage the day-to-day running of their buildings including the Folly Museum, Folly Coffee House, Zion Chapel and two Zion Cottages. As part of the Operations Manager role I was responsible for maintenance of the buildings Folly (Grade 1 listed, built 1679) and the Zion Chapel (Grade 2 Listed building) as well as managing the fire and Health &… Show more I have just completed a two year rolling contract with North Craven Building Preservation Trust Limited as their Operations Manager. My role was to manage the day-to-day running of their buildings including the Folly Museum, Folly Coffee House, Zion Chapel and two Zion Cottages. As part of the Operations Manager role I was responsible for maintenance of the buildings Folly (Grade 1 listed, built 1679) and the Zion Chapel (Grade 2 Listed building) as well as managing the fire and Health & Safety for the Folly Museum and Coffee House. I was also responsible for increasing the commercial revenue for the Coffee House, Museum and Gift Shop and well as managing the coffee house staff and the museum volunteers. In my final year I managed the small charity (business) through a global pandemic and was part of the team that managed a £300,000 re-development of the Folly Museum and Coffee house. Show less

My role as Project Officer was to manage a new £15 million events space for Leeds City Council, booking events and securing new community and commercial deals whilst generating income from new and existing revenue steams.

My role as Commercial Sales Manager is to securing new commercial & sponsorship deals whilst generating income from new and existing revenue steams for Sky Bet League One football club Bradford City.As part of my role I manage Stadium, Stand & Match Day Sponsorships, Player Sponsorship, Advertising Boards, Programme Advertising, Match Day Hospitality, Event Management,

August 2011 - May 2012 - LCC (UK) Ltd, worked as project manager for all NSN UK (2G to 3G SRAN Swap Project) and Airwave Solutions (London 2012 In Building Coverage Project). This involved a number of activities, some of which I have listed below.• Creating and managing a project plan• Managing the timescales and budget• Setting up supplier contracts• Recruitment• Building business cases• Developing Processes & Procedures• Creating Service Management• Drive… Show more August 2011 - May 2012 - LCC (UK) Ltd, worked as project manager for all NSN UK (2G to 3G SRAN Swap Project) and Airwave Solutions (London 2012 In Building Coverage Project). This involved a number of activities, some of which I have listed below.• Creating and managing a project plan• Managing the timescales and budget• Setting up supplier contracts• Recruitment• Building business cases• Developing Processes & Procedures• Creating Service Management• Drive Testing Show less

Working for Nokia Siemens Networks in Norway, firstly as Operations Manager where I managed a team of 10 dealing with the processes & procedures, supplier contracts, Site Handover and documentation, I also covered the Head of Operations post on a number of occasions. Secondly as lead Project Manager working with the Government Customers (DNK, Police, Fire & Health) managing the delivery of the Emergency Service Tetra Radio Network. This involves a number of activities some of which I… Show more Working for Nokia Siemens Networks in Norway, firstly as Operations Manager where I managed a team of 10 dealing with the processes & procedures, supplier contracts, Site Handover and documentation, I also covered the Head of Operations post on a number of occasions. Secondly as lead Project Manager working with the Government Customers (DNK, Police, Fire & Health) managing the delivery of the Emergency Service Tetra Radio Network. This involves a number of activities some of which I have listed below. • Creating and managing a project plan• Managing the timescales and budget• Setting up supplier contracts• Recruitment• Building business cases• Developing Processes & Procedures • Creating Service Management • Creating IT Infrastructure Show less

Customer Helpdesk Manager – (February 2007 – February 2008)NMC Day Manager – (January 2006 – February 2007)Service Design Manager – (January 2004 – January 2006)Operational Excellence Manager – (January 2003 – December 2003)Project /Operations Manager (24 hour shift rota) - (Sept 1999 – January 2003)

I held the position of Commercial Director on the board of Rossendale United Football Club in the Unibond League 1st Division. As part of that role I was responsible for increasing the club’s revenue and reputation within the local community and nationally.Being a member of the board of directors at Rossendale United also meant that I was responsible for ensuring the clubs future, working as part of a team with the other directors and staff at the club. This was done whilst still… Show more I held the position of Commercial Director on the board of Rossendale United Football Club in the Unibond League 1st Division. As part of that role I was responsible for increasing the club’s revenue and reputation within the local community and nationally.Being a member of the board of directors at Rossendale United also meant that I was responsible for ensuring the clubs future, working as part of a team with the other directors and staff at the club. This was done whilst still meeting the club’s need for success both on and off the field of play.There are a number of other activities to deal with at the club which I got involved with such as creating partnerships with local / national companies for Matchday Sponsorships, selling advertising boards, programme sales and arranging events for the club and supporters (as listed below). During my time at Rossendale United I arranged a number of events to increase the clubs revenue, which has also attracted publicity in the local and national press. • FA Goalpost Safety Campaign• Fans Forum Evenings (Steve Cotterill - Burnley Manager)• Football CV Trial Day Show less

I was responsible for leading, motivating and developing a team of 60 call centre advisors working within Mobile Business Connections, to deliver a world class customer service. On a daily basis I would monitor such things as time keeping, sickness, annual leave, as well as giving feedback to individuals on their previous day’s performance. I was also responsible for all call centre teams achieving set targets with regards to PCA (95%) and daily performance.