Andrew Gackenbach Email & Phone Number

Lititz, Pa, Us

Lancaster, Pennsylvania, United States

Las Vegas, Nevada, United States

• Oversaw Retail and Ecommerce division with over 700 employees, 15 retail stores, 1 boutique and an E-Commerce Operation with annual revenue over $41 million in 2021. Same store growth of 35% from 2020 to 2021 beating budget by 8.5%. • Implemented new production incentive program by introducing updated scanners and barcodes allowing GSN to track and incentivize sales by individual producers.• Partnered with IT Department to develop better reporting for Daily Store Production, Individual Producer Sales Report, Purchased Goods Inventory and Round-Up Donation program.• Worked closely with Managers and District Directors to continually improve processes to increase efficiencies.• Oversaw launch of E-Books program which did $225,000 in revenue in 8 months after launch, currently trending at over $65,000/month without a significant impact on retail store book revenue.

Rockville, Md

• Lead GII’s sustainability efforts and coordinate 15 local Goodwill CEOs on the Sustainability Committee.• Facilitate the Goodwill CEO Innovation Affinity group by identifying and highlighting key innovations.• Identify and assess internal and external disruptions that will affect the Goodwill enterprise.• Research, advise and report on retail trends that will affect the Goodwill business model, bimonthly trends newsletter receives 1,000+ hits. • Lead development and execution of an aftermarket innovation strategy including ecommerce and trash/recycling.• Research and create briefs for the Strategic Issues Planning Committee of the GII Board that serve as a foundation for the 2021-2023 strategic plan. Key briefs completed on the Future of Work and Trends in Recommerce.• Facilitated the project management of strategic impact initiatives to drive value across the Goodwill network in the areas of: Improve Retail Performance, Data Driving Value, Connecting Brand and Mission, Powerful Partnerships and Advancing What Works.

Rockville, Md

• Managed and administered Goodwill Industries International’s international development through collaboration with key stakeholders in the public, for-profit and non-profit sectors.• Identified regions for growth opportunities for the Goodwill social enterprise in new markets and proposed growth strategy to the Goodwill Industries International Board of Directors.• Identified potential new global partners and brokered license agreements for expanding the Goodwill enterprise• Tripled number of international stores from 2011 to 2019.• Provided donated goods retail, operational and organizational knowledge transfer and consultative services to Goodwill partners in 13 countries, with onsite consultations in Brazil, Kenya, Korea, Mauritius, Mexico, Uruguay and Venezuela.• Designed online retail training curriculum for new Goodwill partners through Brainshark learning platform. • Explored international growth through optimizing after-market product with research in Kenya and Chile.

São Paulo Area, Brazil

•Network with Latin American non-profits to seek new development opportunities•Train new Goodwill affiliates in the Goodwill social enterprise model•Provide retail and nonprofit management consultation for Goodwill affiliates

São Paulo, Brazil

•Researched and helped design a business plan for donated goods retail expansion to Brazil and Mexico.•Performed preliminary market analysis for potential donated goods retail operations in Brazil, Mexico and Chile.•Designed a Latin American Growth Strategy and Action Plan for Brazil.•Worked on grant proposals to request funding from IDB, BNDES and Caterpillar for a $2.5 million project.•Created and managed content in Spanish and English for global.goodwill.org.•Translated documents and interpreted meetings between Portuguese, English and Spanish.

Rockville, Md

•Created a manual to guide new affiliate members•Provided support for International Membership Relations Director•Maintained communication with International Affiliates•Translated documents between English/Spanish•Interpreted meetings in English/Spanish

Sincelejo, Colombia

•Trained over 80 clients in sustainable business, accounting, marketing, cost analysis and ethical practices•Assessed and evaluated 50 small businesses for loan capacity, loans ranging from $100-$2,500•Promoted ADIN to as an economic and ethical loan alternative to the usury rates charged by local lenders•Prepared monthly financial and performance reports in both Spanish and English for foreign and Colombian investors of our 376 clients and over $120,000 portfolio

São Paulo, Brazil

•Lived and worked in a community house in the Buraco Quente slum•Organized tutoring sessions, clothing sales, grocery donations for community outreach projects•Translated between English and Portuguese for teams visiting from the USA•Planned camps for 50 kids and young adults in surrounding slum communities

Mexico City, Mexico

•Maintained a database of credit officials, lenders and repayment rates using Microsoft Excel.•Trained over 300 rural indigenous small businesswomen across Mexico.•Prepared presentations and met with government and commercial bank officials seeking investment support.

Mba, Strategic And Economic Business Administration

Master'S Degree, Practical Theology

Course work done 85% in Spanish, 15% in Portuguese www.fatela.org

Dual Degree, Economics, Spanish Language & Literature: Specialization In Business

Activities and Societies: Sigma Phi Epsilon