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Ahmed Gad Email & Phone Number
Senior Customer Service Manager
at
Orange Business
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Customer Service Manager
Location
Cairo, Egypt
Company size
Who is Ahmed Gad? Overview
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Quick answer
Ahmed Gad is listed as Senior Customer Service Manager at Orange Business, a with 27103 employees, based in Cairo, Egypt. AeroLeads shows a matched LinkedIn profile for Ahmed Gad.
Ahmed Gad previously worked as Strategic Partnerships Development Senior Manager at Abou Ghaly Motors and Lead Cloud Key Accounts & Service Manager at Orange Business. Ahmed Gad holds Master Of Business Administration - Mba, International Business from Paris École Supérieure Libre Des Sciences Commerciales Appliquées (Eslsca University).
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Orange Business
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Profile bio
About Ahmed Gad
As a Strategic Partnerships Development Senior Manager at Abou Ghaly Motors, I leverage my 10+ years of experience and credentials in project and service management to identify and develop relationships with external partners that align with our business objectives and values. I have a proven track record of meeting and exceeding expectations in delivering profitable and innovative solutions that enhance customer satisfaction and retention.My mission is to create win-win scenarios for both our organization and our partners, by negotiating mutually beneficial agreements, developing effective strategies, and managing partner performance and expectations. I am also passionate about leading and empowering my team to achieve excellence and continuous improvement. My expertise covers various areas, such as new business development, stakeholder engagement, service management, client satisfaction, team training, IT transformation, process improvement, and revenue growth. I am always eager to connect with like-minded professionals who share my vision and goals.
Listed skills include Storage, Unix, Troubleshooting, Project Management, and 45 others.
Current workplace
Ahmed Gad's current company
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Orange Business
6 roles
Ahmed Gad work experience
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Strategic Partnerships Development Senior Manager
Identify and develop relationships with external partners to achieve organization business objectives. Meeting with partners to discuss potential opportunities and negotiating partnership agreements. Develop strategies detailing how their company can best work with external partners. This involves identifying areas where the company can provide value to partners and developing strategies to leverage partner resources to achieve the company's objectives. Managing partner relationships which involves monitoring partner performance, identifying areas for improvement, and addressing any issues that may arise. Developing Strategic Partnership Framework which illustrates the different stages of partnership. Organising and leading appropriate resources in order to ensure contracts fulfillment.
Lead Cloud Key Accounts & Service Manager
Direct overall aspects of service delivery model within set time and budget frame. Oversee customer contracts of all infra cloud platforms to ensure smooth workflow.Lead continuous service improvement by providing global view on design, transition and operation. Supervise customer cloud platforms facets to deliver excellent customer service. Align with marketing and product management teams to provide best in-class customer service experience. Resolve customer concerns and deliver prompt services to customer to optimise customer satisfaction. Manage assets and releases to ensure a smooth supply of resources. Engaged with sales and pre-sales teams to upsell services based on service catalogue and service portfolio. Developed and enhanced several processes to improve the Quality of Service for our customers.
Aug 2021 - Jul 2023
Cloud Service Manager
Orchestration of Delivery model as well as capacity and financial management of all infra cloud platforms. Established quality of Service KPIs and processes to maximise productivity.Spearheaded and completed multiple projects within budget and time constraints through strategic planning.Successfully handled several Cloud & Data Centre migration projects.
Apr 2017 - Aug 2021
Cloud Solutions Manager
Managed various cloud models to meet business requirements.Built and trained backup and storage team in Egypt to enhance operational proficiency.Established progressive relationship with French and international customers to improve business growth.
Dec 2015 - Apr 2017
Sr. Supervisor System Administration
Supervised and coached Unix and Storage team while serving as technical leader. Gained in-depth knowledge of IT infrastructure systems, storage, and backup solutions. Nominated for the management of 5 teams in IT streams initiative.Served as head of enterprise data warehouse for contributing to the Teradata CTO roadshow event.Extensive hands-on experience on a wide range of cloud solutions (VMware virtualization, Dell Storage, NetApp Storage, Backup solutions, Data centre, Clustering).
Jul 2012 - Dec 2015
3 education records
Ahmed Gad education
Master Of Business Administration - Mba, International Business
Bachelor'S Degree, Information Engineering & Technology, Good
Thanaweya Amma, Excellent
FAQ
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What company does Ahmed Gad work for?
Ahmed Gad works for Orange Business.
What is Ahmed Gad's role at Orange Business?
Ahmed Gad is listed as Senior Customer Service Manager at Orange Business.
Where is Ahmed Gad based?
Ahmed Gad is based in Cairo, Egypt while working with Orange Business.
What companies has Ahmed Gad worked for?
Ahmed Gad has worked for Orange Business, Abou Ghaly Motors, Orange Business Services, and Orange Egypt.
How can I contact Ahmed Gad?
You can use AeroLeads to view verified contact signals for Ahmed Gad at Orange Business, including work email, phone, and LinkedIn data when available.
What schools did Ahmed Gad attend?
Ahmed Gad holds Master Of Business Administration - Mba, International Business from Paris École Supérieure Libre Des Sciences Commerciales Appliquées (Eslsca University).
What skills is Ahmed Gad known for?
Ahmed Gad is listed with skills including Storage, Unix, Troubleshooting, Project Management, Data Center, Solaris, Red Hat Linux, and Ibm Aix.
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