Helping create a wonderful communications platform to bring the world closer. Multilingual, async, enabling. Working on the Web app, backend and the mobile apps.

• Troubleshooting, resolving all technical issues related to our software, and the range of products and services it provisions.• Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback.• Testing & analysis of all products & services.• Identifying any bugs/issues in the system and assisting in their resolution.• Recording, tracking, and reporting problem activity. • Building strategies to improve efficiency, profitability, and quality of service.• Reviewing existing product/feature documentation; publish documentation in internal knowledge bases.