Respond to inbound calls from customers looking to book holidays.Follow up on incoming and existing enquiries and contact clients,primarily over the phone, in order to have detailed conversations toestablish their travel preferences and build a relationshipPrepare detailed, accurate and high-quality itineraries, reflecting theclients interests, and selecting the most appropriate flights,accommodation, transfer and attractions.Use a variety of sales techniques and communication methods toconvert as many enquiries into bookings as possibleTake opportunities to upsell and switch sell to Teletexts preferredproductsAct as the single point of contact for your clients from the momentthey enquire up until they return from their travelsMaintain regular contact with clients over the phone, email or chat toensure any changes and operational issues are communicatedMaintain a positive relationship and strong lines of communicationwith all ground handling agents (GHAs), suppliers as well as ourProduct teamMeet and exceed individual and team sales targets.Generate and maintain a strong pipeline of qualified leads andopportunities to meet sales targets and KPIs.Collaborate with team members to ensure a positive customerexperience and resolve any issues that may arise.Keep up-to-date with industry trends, competitive offerings, and traveldestinations to ensure the best possible recommendations tocustomers

Implemented strategic sales and upsellingsolutions toachieve long-term goals.Successfully negotiated contracts with keyaccounts tosecure best deals and ensure long-term loyalty.Identified client needs, using expertise to effectivelyupselladditional products when appropriate.Successfully sourced, identified and pursued newleads bynetworking and completing through research onLinkedIn.Managed up to key accounts, each bringing in overinrevenue monthly.Acted as the main point of contact for clientsregarding allcompany matters and account queries.Maintained extensive trusting relationships withclients bypromptly and efficiently resolving any arising Issues or ConcernsRetained and developed allotted significantcustomer baseby working with senior staff to create added valueincustomer experiences.Utilised tools such as CRM for streamlined processmanagement and reporting.

Managed complex customer complaints, offeringsmartsolutions for continued customer satisfaction andloyalty.Managed and mentored team of to deliverexceptionalservice.Managed operations efficiently and effectively,verifyingcustomers received exceptional service.Conducted regular appraisals and performancereviews,highlighting training and developmentopportunities.Monitored team performance, providingsuggestions forimprovement and training programmes to increaseteamefficiency

Increased enrolment in company loyaltyprogramme byincreased customer satisfaction by promotingrewards tocustomers at registration.Enthusiastically supported in the coordination ofstoreevents, leading the customer experience.Possessing an enviable ability to achieve personalsalestargets (consistently above colleagues).Raised 50% increase in sales of through consistentcustomerfocus and attention to their needs.Assisted customers with wide selection of productsandservices.Received and analysed customer feedback to driveprocessimprovements.

Checking and logging drivers' details as they come in and out of thesite.Weighing lorries when they arrive and leave.Completing inspection sheets.Booking other site visitors in and out.Updating records on computer systems.Answering phone enquiries.Dealing with other administrative tasks.