• Administering, maintaining, and supporting Active Directory user groups and user accounts• Administering Office 365 user accounts• Administering Office 365 Microsoft Exchange for Risky Users and Risky Logins including phishing scams, unauthorized emails and user logins• Utilizing NinjaRMM for Remote Monitoring and Management for local and remote workstations and servers.• Gathered insight about client networks including gaining machine health and status and supplying reports and data about client systems and networks• Keep track of issues and resolve them remotely• Provide break-fix solutions remotely including software and hardware issues• Remotely administer patches and install software and updates using a single unified dashboard• Monitored and maintained FreshStart Helpdesk ticketing system including customization.

• Microsoft Certificate Management including creating certificates, deleting certificates and creating CRLs (Certificate Revocation Lists)• Worked with WinMagic multi-factor authentication software creating, deleting and modifying user accounts• Worked with multi-level server sign-ons through various firewalls• Worked in multi-level secure server rooms and data centers• Perform systems operation support, including server administration, general troubleshooting, and troubleshooting for hardware, software, and network components• Administering, maintaining and supporting AD (Active Directory)• Supported Active Directory in a large enterprise IT environment• Supported Microsoft systems and virtual images• Create and maintain Windows Active Directory objects including GPO's (Group Policy Object) for users, groups, devices and operating system management• Group Policy Management (GPO) and application of Local Security Policies • Set up and administer service accounts in Active Directory• Experience with security patching of servers, desktops and STIG images, including modifications• Create, maintain, and implement detailed documentation and maintain standard operating procedures• Worked with VMWare template and VM (Virtual Machine) maintenance and including creation, modifying and deleting Templates and VMs including patching and updating• VMWare Template & VM modifications including adding CPUs, adding memory (RAM) and extending hard-drive capacity and creating non-persistent hard-drives• Worked with multiple teams to collaborate on different projects• Created, modified documentation for current and new projects

• Strong technical background, with a 15+ solid years of experience providing system administration, production support for Windows Operating systems• Perform systems operation support, including server system administration, general troubleshooting, and troubleshooting for hardware, software, and network components• Computer related discipline with 15+ years supporting Active Directory in a large enterprise IT environment• Group Policy Management (GPO) and application of Local Security Policies• Experience with security patching of STIG images including modifications, Gold Disk Standards• Evaluate hardware and software, with the goal of improving and increasingly automating operations• Maintain the smooth operation of a multi-user computer systems, including coordination with other administrators, customers and engineers• Create, maintain, and implement detailed documentation and maintain standard operating procedures• VMWare Template & VM modifications including adding CPUs, adding memory (RAM) and extending hard-drive capacity and creating non-persistent hard-drives• Templates are on Microsoft Operating Systems including Windows Server 2016, Windows Server 2013 & 2008, Windows 10, Windows 8, Windows Seven (7) and Windows XP.• Daily systems monitoring and troubleshooting.• Resolution of production tickets.• Develop a naming standard for the testers, developers, and MIS department to use for older and current VMware templates to quickly identify the contents of specific VMware templates for different environments with and without Tester Tools, AHLTA and third-party utilities, plus Microsoft Visio Studio Team Explorer and various operating systems including Windows XP, Windows 7 and Windows 10, Server 2008 thru Server 2016 • Excellent written and verbal communications skills with a great sense of humor.• Maintain the smooth operation of a multi-user computer systems, including coordination with other administrators, customers and engineers

• Obtained a Department of Defense Secret Clearance for the US Army NETCOM division Electronic File System (EFS) & BitLocker project.• Project Manager responsible for all aspects of the successful implementation of the (EFS) and BitLocker project to the US Army NETCOM Division.• Created, tested and distributed documentation for Microsoft’s (EFS) and BitLocker project to the US Army NETCOM division.• Published final (EFS) and BitLocker documentation on the secure Army Knowledge Online (AKO) website, the world’s largest corporate intranet. • Conducted weekly meetings at the Pentagon with Microsoft team members to verify EFS and BitLocker settings, deployment parameters and deployment strategies.• Team Lead for implementing (EFS) Data Encryption for Data at Rest for laptops and mobile devices including BlackBerry units.• Technical Lead for implementing BitLocker. (BitLocker is a full disk encryption built into Windows Vista)• Tier II support for Microsoft Windows Vista Enterprise & Ultimate.• Administrator for Microsoft Outlook 2007.• Experience with Citrix login and application functionality within Citrix.

• Responsible for supporting Microsoft Outlook 2007.• Responsible for Microsoft Active Directory user administration.• Responsible for Microsoft & Novell Network Server recovery, backups, firmware updates, restores and emergency response equipment.• Perform Tier II support functions for Network, Software and Hardware issues.• Project Manager for implementation, deployment and integration of BlackBerrys.• Lead Project Manager for successful rollouts of Windows XP, Network and Software training and development.• Microsoft Active Directory user administration; • Network Administrator for Microsoft & Novell Network Server recovery, backups, firmware updates, restores and emergency response equipment.• Project Manager for implementation, deployment and integration of BlackBerries for the entire Easter Region Offices.• Lead Project Manager for successful rollouts of Windows XP, Network and Software training and development.• Independently managed the Northern Virginia office by providing Network /Software support, training, orientation, and various tier II support duties.• Demonstrate successful results in identifying, tracking and troubleshooting issues associated with Network / Software & Hardware including new releases/upgrades.• Lotus Notes administration performing tasks such as Notes ID creation, recertifying Notes users, moving Notes users to different (Organizational Units) OU’s, mailfile password resets and web access password initialization.• Administration of Lotus Notes mailfile databases including replication creation and synchronization.• Administration of Lotus Notes Archive databases creation with replication and synchronization.• Utilize Symantec Ghost to backup and restore images, including using Ghost Explorer.• Monitor performance and analyze statistics to identify and resolve Network, Hardware, Software and Wireless device issues.• Eastern Region BlackBerry Enterprise Server administrator encompassing 2000+ users.

• Responsible for Tier III level of technical support (highest level) for the IMF’s standard Software applications and Hardware• Conceptualized, constructed, tested and implemented integrated Network, Hardware and Software solutions• Identify, analyze and successfully resolve 99.5% of troubleshooting of networking issues in a timely and efficient manner• Provide remote access support

• Responsible for 300+ users utilizing several different system configurations for notebooks, laptops and desktop computers• Designed, modified prepared and implemented web pages for the Eastern Regional Intranet• Maintained newly implemented Microsoft Exchange Servers• Performed regular maintenance on Microsoft Windows NT Servers and Netware Servers• Provided Tier II support for Time Management and Cost/Project tracking software