Responsible for the management of corporate deposits for a USD950MM portfolio, sales of e-commerce and payroll services. Reporting to Vice President of Corporate Banking with a direct team of three collaborators.• Achieved the retention and increase of 27% for corporate deposits, exceeding the target for the segment in an industry-critical period (2020).• Led the review of the existing client base and restructured the portfolio’s growth strategy, which is currently undergoing implementation.• Designed the campaign Product of the Week, to raise awareness for the range of products between customers and prospects. The campaign is currently being deployed.• Developed two low-performance sales executives through coaching reaching significant changes. Today both meet their goals and bring innovative ideas to the team.• Trained the sales and customer service team of 15 employees in implementing transactional banking products, getting the sales force to migrate from being mono to become multi-product.

Coordinated internal areas for the liquidation project at Banco Citibank Panama (Scotiabank Transformándose) Responsible for the early manual integration project, including credit facilities and deposits for the Commercial and SME portfolio of Banco Citibank Panama. Reporting to the country CEO for the integration project.• Keep 100% of the post-migration portfolio, receiving an approved rating for subsequent audit control.• Collaborated with all business support areas in the elaboration of the comprehensive settlement plan for the Superintendency of Banks of Panama.

Responsible for managing and developing the customer service unit for Commercial Banking, including 450 active clients, USD350MM on outstanding loans and deposits for USD275MM. Reporting to the Vice President of Commercial Banking with a direct team of eight collaborators.• Designed and implemented the customer service model, including monitoring tools improving service indicators by 26%.• Controlled the due diligence processes for commercial customers complying 100% within the established time ranges.

Responsible for managing trade products: letters of credit, bank guarantees, trade finance, supply chain finance with a total portfolio of USD1,000MM. Reporting to Vice President of Transactional Banking with a direct team of three collaborators.• Increased profitability of trade finance and supply chain products in the portfolio by 38%.• Improved operational efficiency by 19% by reducing direct expenditure on 24% below the budget for trade finance and supply chain products.• Rated 29% higher than the division and 12% above average for the organizational climate index.

Responsible for sales and post-sales services of transactional products (payment of forms, salary advances, payment to suppliers, electronic branch, digitization of the portfolio, credit cards) for corporate and commercial clients. Reporting to the Vice President of Business Banking and with 40 employees in my charge. • Increase on 48% of the electronic payroll portfolio and 53% of the commissions generated during the total period of management.• Obtained the highest level of organizational alignment in the Division of Banca Empresas for 2009 and 2010.

Responsable por la administración de las tres carteras en los aspectos de rentabilidad, mercadeo, enlace con la fuerza de ventas, aprobación y políticas de crédito, tramitación, desembolsos, control de calidad y mantenimiento de cartera.Reportando a la Vicepresidencia de Banca de Consumo con 6 colaboardores bajo mi responsabilidad

Gerente de Sucursal, reportando a Administración de Sucursales. Colaboradores bajo mi responsabilidad 14