Gael Ritchie Email & Phone Number

United Kingdom

Delivering projects and aftercare to high end market leaders in the Hospitality and Healthcare sectors.Working closely with customers to quote, plan and confirm project delivery in good time. Liaise with all internal and external parties for delivery progress, delays and installation requirements. After service point of contact working closely with Customer Services, Technical and Finance.

Bournemouth, England, United Kingdom

Working in a customer facing role as a Work Coach, helping people back into employment, Coaching in person, by telephone and digitallyOffering quality advice and feedback about client actionsBuild positive relationships to encourage, motivate and build trustIn depth knowledge of local employment opportunities and resources availableMaking timely decisions based on customer needs, referring to help and support

Blandford Forum, England, United Kingdom

Customer service support for trade clients and end usersAdminister warranty claims raised on the Dometic CRM portal and OE Warranty portalsApproving, querying, rejecting claimsLiaising with technicians, international factories and warehouses

Blandford Forum, Dorset

Working in the Marine and RV aftermarket team, sales and administration role, working closely in a team to hit deadlines and sales targets.Liaising and providing support for Area Sales RepresentativesSales quotations, orders and invoicingRepresent the company at trade shows

Salisbury, United Kingdom

Working within the Operations department, contracting and negotiating with suppliers, administering tour programme, selling and quoting ad hoc upgrades and bespoke tour arrangements to clients, support to infield staff. Tour Manager on the ground managing day to day arrangements on tour to ensure successful holidays. Pricing future tours and ensuring viability.

Blandford Forum, Dorset

Overall responsibility for running a busy office involving processing quotations and new orders, liaising with clients and suppliers by phone, email or in person, financial management including payroll, HR and recruitment, resolve IT issues, purchasing and invoicingI set up the company pension and administer the process I oversaw the change of accounting software and new telephone systemService and manage all office contracts

Southampton

Working for the boutique cruise brand Swan Hellenic, I started in the Reservations department and worked my way up to Customer services/ Groups Manager. Based in head office and on board ship, my roles were client focused ensuring a high level of customer satisfaction, distributing pre cruise information and final ticketing. I was responsible for providing accurate passenger data to ships, internal departments and airlines to deadlines. Managing a team, including appraisals and holiday cover. Point of contact for on board group organisers and overseas travel agentsWhen working on board my role as Cruise Manager involved pricing and selling cabin upgrades, future sales, excursion sales, escorting excursions and land based overnight stays, administering homeward arrangements, including seating charter aircraft. During my time at Swan Hellenic I set up the Pre-cruise administration department due to internal restructure.When Carnival Group introduced a new CRS, I oversaw reporting requirements for our brand