Gaël Bresson Email & Phone Number

Montpellier Area, France

- Responsible for maintenance of international E-Commerce website for Yves-Rocher (addressing 21 countries with dedicated features for each of them).Technical lead/suport, Processes improvements, KPI calculation and follow-up, reporting.- Project leader for implementing of a E-commerce website for Flormar Turkey.- Project leader of the last version of the Yves-Rocher E-commerce Website (specifications, status reports)- Stream leader for UWV call center (NL employment agency, 800 agents, 30000 calls/day): Handled the parts interconnecting Odigo (Multi-channels Prosodie Solution) with UWV CRM and all external applications related to the call center.

Lyon Area, France

Responsible of major issues for 2 areas (Russia and Asia), I have to help regional first level support teams with my experience for major or/and unexplained issues. As I got an extremely sharp and deep knowledge about technical, functional en environmental deployments, I deal with varied activities as : Diagnostic support, fix conception in collaboration with development teams, communication entry point between regions and external technical teams, code review, consultant for new projects, participate to "Task Forces" to restore customer confidence, trainer for new employee in different positions.This last experience allowed me to move in Asia (Malaysia - Kuala Lumpur) 3 months to train 1st Level support and IDE team.My previous Project Leader experience allow me to realise by my own some "Small Projects" (being faster and cheaper).

Lyon Area, France

Being in charge of development team between 2 and 5 peoples, I was in charge of the customer needs writing, specifications realization, project following and final delivery to different continents (Africa/Asia/Europe/Russia). Being in continuous contact with customers and support teams all around the world, I have to do a clear and comprehensive English writing or speaking. Using my social skills to cultivate good relations (but keeping them professional) with my colleagues and customers. Often integrated into emergency "Task Forces" I learned how to manage stressful situation.

Lyon Area, France

Integrated into a team of 2 others developers and 1 project leader, we was in charge of the development, tests, and integration following of the most important product of the company (DMC : Device Management Center). Work done into the team allowed me to deals with almost all issues we can have during development processes (persistence, asynchronism, design, multi-threading, performances, ergonomic, integration, monitoring).

Lyon Area, France

Integrated in a motivated and very active in front of new Open-Sources technologiesHere is the list of the main missions I realized:Analyst programmerMission at Sicap France (May 2003 - September 2003)- Realisation of mobile devices setting application (WAP,MMS,Internet, E-mail).- Customisation of standard Sicap application to match customer needs.- Environment : Java (JDOM, Xerces, J2SE) - JSP - HTML - IDEAAnalyst programmerMission at MONECAM (February 2003 - Mars 2003)- Framework realisation based on struts 1.1 beta (Exception personalization, Access rights management, personalized tags libraries, struts plug-ins...) extension and personalization of Struts Classes matching customer needs.- Analyse and realisation of bank repository management softwareProgrammerMission at ABEL (September 2001 - Juily 2002)- Mission of 9 months to produce (in collaboration with an analysts team) a web application to manage goods of a big energetic French group (JSP, tomcat, Apache). - I had to join for 4 months a development team in Morocco to help them to finish in time the mission.

Two-Year Diploma From A University Institute Of Technology, Dut Computer Science - Industrial Computer Systems

Education record