Pain au levain naturel fabriqué sur commande dans mon atelier à Quinsac. Du pain 100% levain, 100% bio, ou chaque pièce est divisée et façonnée à la 👋@galinette_pain_au_levain pour l'actualité 😇

Approfondissement de mes compétences autodidactes dans différentes boutiques : Andebols, Boulangerie Louis Lamour, Atelier Landry, Bakery Art Gallery, Pain Vivant, Mlle B, Levain.gva. Travail sur levain naturel et farines biologiques et/ou de blé anciens, fermentation longue.Etude de différentes techniques de panification et business model.

Malt gathers the 1st freelancing community in France with more than 100.000 freelancers with digital skills. As a human-centered and open marketplace, Malt is the fastest way to connect a project owner with a great freelancer. We serve all clients with a different level of service. As a CSM, my focus in on Corporate Clients (mostly CAC 40 companies) driving success with High-touch techniques. I prepare and organize product deployments and ensure an optimal experience and adoption for all users. Creation of the CSM hub at Malt • Define CSM territory and build internal procedures• (Massive) internal communication to ensure the understanding and adherence from internal teams (Sales and Product)Ongoing customer care with Strategic Account• Weekly call/report/visits • Strong ownership mindset : being the point of contact for all things Malt• Drive Quarterly Business Review (QBR) with customers' C-level• Identify and grow opportunities in the client's organization• Change management partner : supporting change with end-users within the company.Trusted and knowledgeable advisor • Lead co-created workshops with insights and recommandations as outputs• Configure and analyse client data on Malt’s solution & present results• Participate in pre-sales positioning of Customer Success deliverables in POC stages. Internal operations• Be the client's advocate and act as "voice of customer" : give customers feedback to the Product team to drive change in our solution• Run weekly business review with the Sales team to exchange best practices across accounts.

Responsible for the account management of small/medium companies in France. Acquisition of new clients, building effective working relationships, delivering strategic advises to attract top freelancers, ambassador for client's digital projects, offering clients with training on the use of our system.Extras : training of new employees.

Responsible for the account management of partners within the South-West region (Pyrénées-Atlantiques and Lot-et-Garonne), renowned tourist area in France with a strong seasonality (Traditional ferias, Movie festivals, Leisure and Business Travelers). Building effective working relationships, creation of strategic plans to maximize revenues and meet the demand, advising hotels about internet strategies, pricing, revenue and offering hotels with training on the use of our system.Extras : creation of weekly performance reports intended for local office, organizing quarterly workshops for partners, organizing monthly events for local office (20+ people), training of new employees.

During a 6-month Internship Program at Zalando and as part of the Marketing Intelligence team, I was responsible for providing daily performance reports to support and guide the different departments to optimize their marketing campaigns. Creation of performance analysis, creation of quality and quantity reports on marketing activity, support for channels in the daily optimization of their campaigns, delivering recommendations for future campaigns, leading weekly performance stand-up meetings.Main KPIs : Conversions, Traffic performance, Conversion Rate, Marketing Budget, Cost per Order, Discount Rate, Order Value, Gross Revenue, Customer Lifetime Value, Page Impressions.

Responsible for managing the relationship with the 13 main partners (Booking, TripAdvisor, HouseTrip), negociation with the partners to reference apartments, creation of advertisement for new apartments acquired, translation of the website (French to English)Created in May 2014, 2 months before I joined the company, this very new start-up is referencing apartments for seasonal rentals and for sale.

Being part of consultant teams during my 3-month Internship Program, I have been involved in two main projects for two international companies. Evaluation of countries’ attractiveness, logistics feasibility study, meetings with clients. Global Praxis, founded in 2000, is a consulting firm serving market leaders globally in the industries of consumer goods, telecommunication, energy, pharmaceutical, and service. The company operates now in more than 50 countries delivering close to 500 key projects.

During a 2-month Internship Program, my main goal was to participate to the understanding of the customer satisfaction in analyzing the competitors' activities and in providing different studies and relevant recommendations. Creation of an internal diagnosis, design of a satisfaction survey for customers, design a competition survey, collecting data on pharmaceutical market (prices, distribution channels and products), implementation of recommendations, reorganization of the working area, long term recommendations on pricing strategy. Creation of a memoire on "How to enhance the attractiveness of the Health and Beauty Department in order to improve customer satisfaction ?"