Gaelle Ndabigengesere Email & Phone Number

o Strengthen customer relationships and provide value-added services to Scotia Life customers with regards to Accidental Death and Hospitalization Insurance.o Identify customer’s insurance needs in order to appropriately sell, upsell and cross-sell products.o Reconcile and report policy accounting transactions such as premium reversals,refunds and premium.

o Assist the Camp director in organizing 5 French summer camps within the GTA. o Budget and manage the expenses to ensure efficiency; compile and analyze financial data and propose strategic solutions to business and financial concerns. o Created Excel pivot tables to improve the effectiveness of assessing financial and operational information resulting in.

o Provide high level of professional and personalized customer service while responding to inquiries and resolving customers’ problems. o Create memorable world class customer experience by recognizing customer’s needs and identifying products that best suit their needs.o Consistently demonstrate respect and maintain a positive attitude while tactfully.

o Audited daily cash for both the Ryerson Pub and Oakham Café to ensure accuracy of daily deposits.o Performed daily reconciliation of sales records to the cash, debit and credit receipts.o Performed analytical procedures in order to investigate discrepancies. o Identified and communicated audit findings with managers.

o Dealt with a variety of participants in English and French in order to gather information through different surveys. o Performed follow ups with people who previously declined to do surveys while working on the refusal team and persuaded them to participate using a friendly approach and sensible attitude. o Designated by supervisor to review to survey.