Gaetano Leone Email & Phone Number

Scottsdale, Az, Us

Boston, Massachusetts, Us

• Managing small group clients

Boston, Massachusetts, Us

• Delivered real-time assistance and troubleshooting, guaranteeing quick resolutions of software-related inquiries, resulting in a customer satisfaction rate greater than or equal to 92 percent.• Proactively collaborated with physicians, nurses, and other healthcare professionals utilizing the athenaHealth electronic medical record system to deliver seamless and efficient technical support, resulting in greater than 95 percent of issues being resolved on a first-time basis.• Participated in the training of new hires, delivering real-time coaching and mentoring regarding the day-to-day workflows and technical processes

Tempe, Az, Us

• Collaborated with a team of educators to plan, and facilitate classroom instruction, regularly meeting to discuss goals for the classroom, and students.• Reviewed sixty individual student assignments on a weekly basis; simultaneously analyzing said assignments, then calculating, and entering a score alongside constructive feedback for the student into the Arizona State University computer system.• Collaborated closely with a professor in lesson preparation, and classroom instruction; simultaneously providing support and constructive feedback to individual students on assignments related to said lessons.

Deerfield, Il, Us

• Analyzed and entered up to 150 patient prescription orders into a pharmaceutical computer system, confirming the accuracy of prescription data.• Assessed complex insurance-based issues for patients daily, showcasing expertise in interpreting complex data to ensure accurate billing and reimbursement in a fast-paced environment.