Gagan Brar Email & Phone Number

Calgary, Alberta, Canada

• Led a team of 8 operations officers and support partners and led ongoing ROC hiring process with HR • Oversaw compliance with CATSA’s SOPs and GardaWorld AQMS• Ensured SOP implementation with briefing to Prairies and Central region with tracking with gSKED• Supervised the implementation and distribution of new corporate-wide programs• Liaison between stakeholders to obtain flight schedules and passenger volume data • Managed reported incidents and implemented the issue… Show more • Led a team of 8 operations officers and support partners and led ongoing ROC hiring process with HR • Oversaw compliance with CATSA’s SOPs and GardaWorld AQMS• Ensured SOP implementation with briefing to Prairies and Central region with tracking with gSKED• Supervised the implementation and distribution of new corporate-wide programs• Liaison between stakeholders to obtain flight schedules and passenger volume data • Managed reported incidents and implemented the issue escalation process• Led the Emergency Operations Centre (EOC) with duties including communication flow, manpower allocation, and participating in Emergency Response table-top exercises• Provided frontline managers with real time information regarding attendance related matters• Used data from GMs and CATSA to create and distribute reports including daily operations planner, KPIs, daily management briefings, BPSS, and ROPR Show less

Calgary, Alberta, Canada

• Facilitated communication and information flow from senior management to front line management• Distributed weekly operations communications• Developed library of operations communications aligned to continuous improvement of key performance indicators• Worked with GardaWorld regional management team to obtain communications data• Worked with CATSA to form precise memos of CATSA briefings, Security Bulletins, and SOP amendments • Handled generation, encryption, digital… Show more • Facilitated communication and information flow from senior management to front line management• Distributed weekly operations communications• Developed library of operations communications aligned to continuous improvement of key performance indicators• Worked with GardaWorld regional management team to obtain communications data• Worked with CATSA to form precise memos of CATSA briefings, Security Bulletins, and SOP amendments • Handled generation, encryption, digital archiving, collection, and distribution of all SOP/SOB/SCD communications to front line staff in line with GardaWorld quality standards Show less

Calgary, Alberta, Canada

• Managed SO training requirement with Training Specialist team deployment• Executed training, including Learning Performance Index and National Training and Certification Program, with regularly updated protocols • Designed and executed Return to Work and other various programs for screening officers• Ensured PIP’/PERs identified by clients were completed by training specialists • Provided access to and controlled all training records • Served as Screening Officer subject… Show more • Managed SO training requirement with Training Specialist team deployment• Executed training, including Learning Performance Index and National Training and Certification Program, with regularly updated protocols • Designed and executed Return to Work and other various programs for screening officers• Ensured PIP’/PERs identified by clients were completed by training specialists • Provided access to and controlled all training records • Served as Screening Officer subject matter expert for HR • Communicated training activities with HR, Checkpoint managers, and training team • Facilitated communication with client’s Learning and Development delegates Show less

Calgary, Alberta, Canada

• Operational efficiency & effectiveness (service): created positive travel experiences, monitored flow of screening operations, supported hiring and recruitment, managed breach resolutions, responded to undeclared firearms and dangerous goods situations, front end management of Nexus, S1, S2, Randomizer, etc. • Operational efficiency & effectiveness (performance & operations): ensured checkpoint operations were in compliance with GardaWorld and CATSA’s financial, operational and security… Show more • Operational efficiency & effectiveness (service): created positive travel experiences, monitored flow of screening operations, supported hiring and recruitment, managed breach resolutions, responded to undeclared firearms and dangerous goods situations, front end management of Nexus, S1, S2, Randomizer, etc. • Operational efficiency & effectiveness (performance & operations): ensured checkpoint operations were in compliance with GardaWorld and CATSA’s financial, operational and security SOPs, procedures and policies, implemented emergency procedures, delivered on-the-job training, adjusted equipment settings Show less

• Managed the scheduling and completion of all new hire training, communicated the training activities with HR, Service Delivery managers, and the training team

• Oversaw and evaluated the screening procedure to ensure all officers followed the standard operation procedure, as outlined by CATSA

• Specialist in training all new and existing screening officers

• Responsible for screening all passengers and carry-on luggage

Master'S Degree, Political Science

Bachelor Of Education - Bed

Bachelor Of Arts - Ba