Gagan Brar Email & Phone Number

Calgary, Alberta, Canada

• Led a team of 8 operations officers and support partners and led ongoing ROC hiring process with HR
• Oversaw compliance with CATSA’s SOPs and GardaWorld AQMS
• Ensured SOP implementation with briefing to Prairies and Central region with tracking with gSKED
• Supervised the implementation and distribution of new corporate-wide programs
• Liaison between stakeholders to obtain flight schedules and passenger volume data
• Managed reported incidents and implemented the issue… Show more

Calgary, Alberta, Canada

• Facilitated communication and information flow from senior management to front line management
• Distributed weekly operations communications
• Developed library of operations communications aligned to continuous improvement of key performance indicators
• Worked with GardaWorld regional management team to obtain communications data
• Worked with CATSA to form precise memos of CATSA briefings, Security Bulletins, and SOP amendments
• Handled generation, encryption, digital… Show more

Calgary, Alberta, Canada

• Managed SO training requirement with Training Specialist team deployment
• Executed training, including Learning Performance Index and National Training and Certification Program, with regularly updated protocols
• Designed and executed Return to Work and other various programs for screening officers
• Ensured PIP’/PERs identified by clients were completed by training specialists
• Provided access to and controlled all training records
• Served as Screening Officer subject… Show more

Calgary, Alberta, Canada

• Operational efficiency & effectiveness (service): created positive travel experiences, monitored flow of screening operations, supported hiring and recruitment, managed breach resolutions, responded to undeclared.
• Operational efficiency & effectiveness (performance & operations): ensured checkpoint operations were in compliance with GardaWorld and CATSA’s financial, operational and security… Show more
• Operational efficiency & effectiveness (performance & operations): ensured checkpoint operations were in compliance with GardaWorld and CATSA’s financial, operational and security SOPs, procedures and policies.

• Managed the scheduling and completion of all new hire training, communicated the training activities with HR, Service Delivery managers, and the training team

• Oversaw and evaluated the screening procedure to ensure all officers followed the standard operation procedure, as outlined by CATSA

• Specialist in training all new and existing screening officers

• Responsible for screening all passengers and carry-on luggage

Master'S Degree, Political Science

Bachelor Of Education - Bed

Bachelor Of Arts - Ba