Gagan Ahuja Email and Phone Number
Gagan Ahuja work email
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Gagan Ahuja personal email
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Experienced Operations Manager with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Customer Relationship Management (CRM), Management, Healthcare, and Outsourcing. Strong operations professional graduated from Institute of Management Technology, Ghaziabad.
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Account Delivery LeaderIbm Oct 2023 - Present -
Senior Operations ManagerIbm Oct 2020 - Sep 2023Client Service DeliveryClient RelationshipAdding Innovation and Identifying Process Improvement AreasBusiness expansionSLA's & Metric ManagementTransitions of New ScopeExternal Audits -
Operations ManagerIbm Oct 2018 - Sep 2020Client SLAs HandlingManaging Business and Client for multiple LOBs including Benefits Verification and Cash CollectionInternal Audit, External Audits, Control & ComplianceClient RelationshipStrategic planning around Attrition and Shrinkage ControllingSeat Utilisation with 24/7 Window -
Deputy ManagerIbm Jul 2015 - Sep 2018Team Handling of 50+ FTEsAR AnalyticsStrategic Control on Improving DSOHigh Focus on Year end Bad DebtsClient RelationshipInternal Control and ComplianceHIPAA & HITECH spoc -
Assistant Team ManagerIbm Jul 2012 - Jun 2015Managed AR collection businessTeam Handling of 50+ FTEsAR AnalyticsStrategic Control on Improving DSOHigh Focus on Year end Bad DebtsClient Relationship -
Quality Lead & TrainerIbm Jan 2010 - Jun 2012Perform Quality Checks of the teamIdentifying area of OpportunitiesDownload of New Process Updates in the TeamTraining New HiresCompleting All Onboarding formalities -
Business AnalystIbm Jul 2005 - Dec 2009Gurugram, Haryana, IndiaHandling Member Correspondence through EmailBenefits VerificationProcessing of Healthcare ClaimsElectric Correspondence Handling System -
Customer Service RepresentativeOrion Dialogue Dec 2004 - Jun 2005Delhi, IndiaInbound Calls for Telecom Service ProviderQuality AssuranceFirst Time ResolutionAverage Handling Time
Gagan Ahuja Skills
Gagan Ahuja Education Details
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Business/Commerce, General -
Operations Management And Supervision -
Accounting And Finance
Frequently Asked Questions about Gagan Ahuja
What company does Gagan Ahuja work for?
Gagan Ahuja works for Ibm
What is Gagan Ahuja's role at the current company?
Gagan Ahuja's current role is DGM / Account Delivery Leader.
What is Gagan Ahuja's email address?
Gagan Ahuja's email address is ga****@****las.com
What schools did Gagan Ahuja attend?
Gagan Ahuja attended Delhi University, Iilm University, Gurugram, Institute Of Management Technology, Ghaziabad.
What skills is Gagan Ahuja known for?
Gagan Ahuja has skills like Business Analysis, Team Management, Outsourcing, Service Delivery, Vendor Management, Management, Customer Relationship Management, A/r Collections, Healthcare, Order To Cash.
Who are Gagan Ahuja's colleagues?
Gagan Ahuja's colleagues are Vanina Antoniolli, Victor Clark, Shubham Kotwal, Sandy Alberts, Rashmi Kottalagi, Padmini Durai, Dinesh Jain.
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Gagan Ahuja
Vice President At Yes Bank Ltd| Finance Professional| Taxation | Vendor Management |South Delhi1yesbank.in -
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