• Led and managed the Mortgage Operations department, overseeing all aspects of Mortgage & Retail Liability Operations, Taxation, Mortgage Loans MIS, Securitization, Co-Lending, Insurance, Regulatory Reporting, Customer Loan Life Cycle Management, System Development & Improvement, Quality Check, Variance Analysis, and Team Management.• Developed and implemented strategies to improve operational efficiency, reduce turnaround time, and enhance customer satisfaction.• Collaborated with internal stakeholders to ensure compliance with regulatory requirements and industry best practices.• Conducted regular audits and quality checks to maintain accuracy and adherence to policies and procedures.• Provided leadership, mentorship, and training, fostering a high-performance culture and promoting professional growth.