Gagan Deep Email & Phone Number

Noida, Uttar Pradesh, India

• Support Engineer for US Based Client (B2B) - Crédit Agricole Corporate and Investment Bank for its New York & other US branches. Provided L1/L2 Tech Support to the end users.• Coordinated with other IT Domain Teams for P1/P2/P3 Tickets and Vendors (Presidio for Cisco Jabber).• Addressed Citrix and VMware concerns like VM creation/access/launching issues.• Handled issues related to MS Teams, MS Outlook, Skype for Business, Pulse Secure (VPN), Shared Drives, and Active Directory… Show more • Support Engineer for US Based Client (B2B) - Crédit Agricole Corporate and Investment Bank for its New York & other US branches. Provided L1/L2 Tech Support to the end users.• Coordinated with other IT Domain Teams for P1/P2/P3 Tickets and Vendors (Presidio for Cisco Jabber).• Addressed Citrix and VMware concerns like VM creation/access/launching issues.• Handled issues related to MS Teams, MS Outlook, Skype for Business, Pulse Secure (VPN), Shared Drives, and Active Directory (password reset, admin accounts and to provide access as per user’s profile).• Remediated machines with outdated applications under compliance parameters (SEP Antivirus, Altiris). • Worked on Clearswift Tool - To release quarantined emails and email Whitelist Process.• Asset Management: Worked on Employee Tracking System (ETS) Tool for Asset Management like Lost/Stolen/New Asset assistance. Show less

Gurugram, Haryana, India

• Troubleshoot and resolve technical issues for Equifax Products and Services.• Worked on Salesforce Tool for Ticket creation and provided Voice Support to users (B2C) with their issue on Equifax applications.• On Floor IT Support.

Gurugram, Haryana, India

I had worked in AT&T process in Convergys (now Concentrix).• Provided technical support to users both residential and business clients such as hotels, restaurants, businesses across South - East Region of USA for their WI-FI issues and network changes requests via emails, phone calls and tickets.

Gurugram, Haryana, India

It was my first job. I was hired as a Technical Support Professional in Microsoft Process in Convergys (now Concentrix). I was helping users in DIA (Download Installation Activation) of Windows 10. Then i got promoted to Windows Team (Tier-1) and helped users with their Windows 10 related concerns.